Tenancy Sustainment Officer

**Salary**

£39,951 - £42,840 per annum.

**Package**

Permanent ,Full-Time, 36 hours per week.

**Job category/type**

Housing

**Date posted**

18/10/2024

**Job reference**

R0006709

**About us at Hounslow**

We’d love you to join us at the London Borough of Hounslow Our people are deeply committed to providing excellent services to our residents, doing all we can to make lives as good as they can be.

We are an outstanding council, serving an outstanding borough. With brilliant, visionary leadership, a dynamic Cabinet and a can-do culture, we’ve built strong partnerships which have transformed how we serve one of London’s most diverse boroughs. Hounslow is the world in one place and full of potential. We are stepping up for our residents like never before.

**About our Commitment to Diversity and Inclusion**

We live by five core values: Lead with Heart, Do New, Pass on the Power, Harness the Mix and Be a Rock. All our work has equality, diversity and inclusion at its very heart, best articulated in “Harness the Mix”. It's about breaking down barriers between our parts and people and unlocking the problem-solving power of our amazing mix of minds. We serve a diverse community, we have a diverse workforce and we are committed to being an inclusive employer.

We work hard to create representation across our workforce and leadership community, we have thriving employee network groups and our learning and development programmes help us lead, model and breathe ways of working that eliminate inequality, inequity, injustice and bias.

**Our Benefits**

If you join us, you’ll have access to a range of employee benefits. Read more about these here.

**About The Role**

At the London Borough of Hounslow, we have big ambitions. And our Housing and Tenancy Management Services are helping us realise these by transforming how we work for our residents. Right now, we’re looking for outcome-focused officers and performance-driven managers to fill our Tenancy Sustainment Officer role.

In this role, you’ll play a key role in reassuring and helping residents. It’s about so much more than providing great customer service: it’s about becoming a trusted partner. This means that you’ll take on incredibly rewarding and purposeful work.

You will be working as a frontline professional delivering a first class, modern and flexible service to some of the most vulnerable people in the Borough. You are required to be outcome focussed and creative in the way you achieve successful outcomes, seeking and implementing bespoke solutions to complex problems.

Are required to adopt a casework-based approach to tenancy sustainment, being proactive and assertive to engage with tenants to influence and empower them to remain safely and independently in their homes. You are highly motivated to support tenants, while effectively managing risks and challenging behaviour. You build up trusting relationships with tenants and professionals to work collaboratively to achieve individual outcomes for tenants while supporting the shared goals of the council.

You must be an experienced Tenancy Sustainment Officer or have the experience of a tenancy officer and passionate about making a difference while working in the team. You’ll need to find common ground, seek different perspectives, and solve problems with an open and adaptable nature.

**About The Team You’ll Be Working In**

The team aims to be preventative in approach, solutions focused and able to transcend organisational structures and traditional models of providing services to deliver the best possible outcomes for tenants who require additional support to maintain their tenancies.

We are community based to offer a responsive, proactive service to residents. We look to solve a majority of issues before they escalate, we opt to take a preventative approach. We also deal with high profile matters that require a reactive response to reduce risk to keep residents safe in their homes, including assisting with hospital discharges, abating cuckooing situations, reducing isolation and loneliness and managing mental health conditions to enable residents to sustain their tenancies.

We are a team who are focused on the needs of our tenants and gaining a better in-depth knowledge of tenants needs. We corporate resident engagement and build tenant engagement to ensure we best serve our residents.

Some of our aims include:
1. To deliver a first class, modern and flexible service to some of the most vulnerable people in the Borough.

2. Outcome focussed and creative in the way you achieve successful outcomes, seeking and implementing bespoke solutions to complex problems.

3. To adopt a casework-based approach to tenancy sustainment, being proactive and assertive to engage with tenants to influence and empower them to remain safely and independently in their homes.

4. To be highly motivated to support tenants, while effectively managing risks and challenging behaviour.

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