Tenancy Sustainment Officer

2 weeks ago

London, United Kingdom Housing for Women Full time

**Tenancy Sustainment Officer**
London, SW9

**About Us**

Housing for Women is a registered charity and independent housing association. We champion female empowerment by providing and promoting affordable homes for women and gender-specific support services. Since 1934, we have been working to build a more equal society for women, a world where everyone has a safe roof over their head regardless of circumstance, where violence against women is no longer tolerated.

We are currently seeking a Tenancy Sustainment Officer to join our team on a full-time, permanent basis.

**The Benefits**
- Salary of £36,506.16 per annum
- 27 days’ holiday
- Health Cash Plan
- Attractive pension scheme
- Perkbox
- Buying and selling annual leave
- Season Ticket loan
- Subsidised gym membership
- Course Funding

This is an outstanding opportunity for a compassionate tenancy management professional with experience or working with people in crisis and/or displaying challenging behaviours to join our crucial organisation.

Your commitment, resilience and calm demeanour will make you a valuable asset in our mission to provide quality housing services to women who need them the most.

What’s more, you’ll have the chance to play a pivotal role in supporting individuals to find new homes, helping them to achieve positive outcomes that will make a lasting impact on their lives.

**The Role**

As a Tenancy Sustainment Officer, you will support individuals in finding a new home through choice-based lettings or accredited landlords.

Assisting individuals with the arrangements to move into their new home, you will deliver positive outcome-focused support, ensuring they can successfully claim their home loss and disturbance payments.

You will also provide practical support and information, including assisting in placing bids through choice-based lettings and liaising with potential landlords. You will accompany individuals on viewings and help them to complete tenancy agreements and welfare benefit claims.

Additionally, you will:

- Undertake needs assessments
- Assist with day-to-day tenancy issues
- Provide updates to stakeholders regarding the status of each resident and property
- Maintain an accurate and timely record of all activities

**About You**

To be considered as a Tenancy Sustainment Officer, you will need:

- Experience working within tenancy management services or related field or environment
- Experience working positively with people in crisis and/or displaying challenging behaviours

Other organisations may call this role Housing Support Worker, Service Officer, Housing Services Worker, Accommodation Support Worker, or Housing Pathway Officer.

Webrecruit and Housing for Women are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

**Job Types**: Full-time, Permanent

**Salary**: £36,506.16 per year

**Benefits**:

- Company pension

Work Location: In person

Reference ID: ELCVN0605/CC

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