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Acute Child Health Ward Receptionist
2 weeks ago
We are currently seeking a Ward Receptionist to join our administrative team within the Children's Hospital for Wales. As the first point of contact on the ward, the successful post holder will be highly motivated and will demonstrate effective teamwork and organisational skills as well as always being professional and have a friendly approach to patients, visitors, and colleagues. This role includes answering the telephone, greeting visitors, data entry, filing patient records, and other administrative office duties. You must have effective communication skills and good IT skills.
If you are interested in joining a highly motivated team that strives to deliver a patient-focused, high quality service then we would like to hear from you.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
To be responsible for co-ordinating administrative tasks relating to the operational running of the Children's Ward. Answering telephone queries, receiving patients, relatives and visitors to the department and co-ordinate on-line patient documentation through computerised patient management systems.
To support the clinical team in ensuring all aspects of the relevant administrative process and procedures are followed to comply with relevant UHB policies.
Cardiff and Vale University Health Board is one of the largest Integrated Health Boards in the UK, employing over 15,000 staff, providing over 100 specialist services. Working across 6 hospital sites, we have a diverse range of career opportunities to offer. Serving around 500,000 people living in Cardiff and the Vale of Glamorgan, we are focussed on the health and care needs of our local population whilst working with our partners to develop regional services.
Our mission is “Caring for People, Keeping People Well”, and our vision is that every person’s chance of leading a healthy life should be equal. As an organisation we are unashamedly ambitious for our population’s health, rising to the challenges of today and tomorrow through our 10-year strategy, Shaping our Future Wellbeing. We are contributing to a healthier Wales with great emphasis placed on innovation and improvement, learning from around the world and leading the way in clinical research. Partnership working is strong at Cardiff and Vale, and we work closely with our staff and our community.
Cardiff, the thriving Welsh capital, is a fantastic city to live and work in with an abundance of sports, arts and cultural attractions. Situated to the west of Cardiff, the Vale of Glamorgan offers a combination of beautiful Welsh countryside and a dramatic natural coastline. Whether city life or rural living, Cardiff and the Vale offers the best of both worlds.
Providing a reception service to the Ward area. Welcoming patients, relatives and visitors, assisting them when appropriate.
Ensuring the reception area presentable and ensuring the casual attendance records for visitors is accurate and filed daily. Receiving and inputting patient details into a computerised medical records system.
Registering patients with medical records if appropriate. Maintain, sort and file
patient documentation appropriately, creating case folders where necessary.
Answer and direct telephone queries to the department appropriately. Convey messages regarding confidential information appropriately and to the correct person.
Opening, sorting and distributing mail, liaising with external departments when necessary.
