Sales & Service Administrator

2 days ago

Faversham, United Kingdom Karimix UK Ltd Full time

**About you**

We are looking for a customer focused, efficient and organised administrator to play a key role in driving business growth at Karimix.

**About Us**

Karimix is a BRC accredited food manufacturer which takes pride in using only the finest GM free ingredients with no artificial additives. This is a fantastic opportunity to join our team and contribute to continued growth. We are looking for colleagues who share our core values; Curious, Responsible, Inclusive and Brave, and who are keen to play their part in creating an exceptional workplace culture.

**Key Responsibilities**
- Build and maintain customer relationships, providing solutions and following up on sales leads.
- Work closely with the Brand Manager to promote products to existing and new customers, sharing knowledge and insights verbally and through social media channels.
- Set up new customer accounts on our system and input sales orders accurately, checking pricing and delivery dates.
- Prepare dispatch notes and paperwork for pallets and mail orders, booking the correct transport method and keeping customers updated.
- Monitor stock levels of finished product and suggest stock replenishment to the Production Manager.
- Identify slow moving and short shelf-life stock and notify the General Manager.
- Support in investigating stock discrepancies between Production and Dispatch, implementing procedures to improve efficiency.
- Oversee customer returns, working with the Technical Manager to analyse the root cause and prevent any issues recurring.

**Skills and Experience**
- Minimum 1 year customer service admin experience, ideally in the food industry.
- Ability to build strong relationships with internal and external stakeholders.
- Good listening, verbal, and written communication skills.
- Understanding of social media platforms.
- Accurate data entry and order processing skills.
- Strong organisational and problem-solving abilities.
- IT literate, competent in Microsoft Office and able to pick up new systems quickly.
- A flexible and collaborative approach.
- Growth mindset, embracing variety and change.

**Salary and Rewards**
- Annual salary c.£25,000
- 28 days annual leave (including public holidays) increasing with length of service
- Additional paid leave over shutdown between Christmas and New Year
- Company Pension
- Free parking
- Rewards for implemented suggestions
- Employee recognition scheme
- Employee referral bonus
- Casual dress.

**Hours**: Full Time, Monday to Friday, 8.30 am - 5.00 pm

**Location**:Based onsite at Faversham, Kent

**Job Types**: Full-time, Permanent

Pay: From £25,000.00 per year

**Benefits**:

- Casual dress
- Company pension
- Employee discount
- Free parking
- On-site parking
- Store discount

Schedule:

- Day shift
- Monday to Friday
- No weekends

Ability to commute/relocate:

- Faversham: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Do you have experience with creating social media posts / videos?

**Experience**:

- Sales administration: 1 year (required)
- Data entry: 1 year (preferred)
- Customer service: 1 year (preferred)

Work authorisation:

- United Kingdom (required)

Work Location: In person

Application deadline: 28/08/2024

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