Customer Service Administrator

**About You**

Are you a highly organised and customer-focused administrator looking to make a real impact in a growing business?

We are looking for a proactive and detail-oriented Customer Service Administrator to play a key role in supporting the smooth and efficient coordination between the sales and dispatch of our award winning products.

You will thrive on making a positive impact by building meaningful relationships and provide tailored solutions to meet their needs. You will have excellent communication skills, a keen eye for detail, and the ability to pick up new information quickly.

**About Us**

Karimix is a BRC accredited food manufacturer that takes pride in using only the finest GM free ingredients with no artificial additives. This is a fantastic opportunity to join our team and contribute to continued growth. We are looking for colleagues who share our core values; Curious, Responsible, Inclusive and Brave, and who are keen to play their part in creating an exceptional workplace culture.

**Key Responsibilities**
- Receive, verify and process sales orders
- Collect and file sales and dispatch records
- Set up new customer accounts on our system and input sales orders accurately, verifying pricing and delivery dates
- Keeping sales and customer records up to date
- Manage mail order packing, dispatch organisation, pallet order dispatch note creation and transport coordination
- Monitor order progress in coordination with the Production Manager and provide delivery updates to customers
- Prepare dispatch notes and paperwork for pallets and mail orders, booking the correct transport method and keeping customers updated
- Provide cover for the Procurement Administrator when required
- Assist with general office admin responsibilities as needed

**Skills and Experience**
- Experience in a Customer Service Administration role or equivalent, ideally within the food industry
- Strong record keeping and data organisation skills
- Proficient in data entry and order processing
- Skilled in generating and creating detailed reports
- Competent in Microsoft Office with the ability to pick up new systems quickly
- Strong listening, verbal, and written communication skills
- Ability to build strong relationships with internal and external stakeholders.
- Strong organisational and problem-solving abilities
- Customer focused with dedication to ensuring customer satisfaction
- Collaborative team player with an ability to build effective working relationships
- Professional telephone manner
- An adaptable and flexible approach

**Salary and Rewards**
- Annual salary up to £28,000 per annum
- 28 days annual leave (including public holidays) increasing with length of service
- Additional paid leave over shutdown between Christmas and New Year
- Company Pension
- Free onsite parking
- Rewards for implemented suggestions
- Employee recognition scheme
- Employee referral bonus
- Casual dress.

**Salary**:Up to £28,000 gross per annum (depending on skills and experience)

**Hours**: Full Time, Monday to Friday, 8.30 am - 5 pm

**Location**:Based at Faversham, Kent

**Job Types**: Full-time, Permanent

Pay: Up to £28,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Employee discount
- Free parking
- On-site parking

Schedule:

- Day shift
- Monday to Friday
- No weekends

Application question(s):

- Do you have experience in a Customer Service Administration role?
- Do you have experience in processing orders?
- Do you have experience of setting up new customer accounts on systems?

Work authorisation:

- United Kingdom (required)

Work Location: In person

Application deadline: 28/04/2025