Customer Service Administrator

4 days ago


Faversham, United Kingdom Adecco Full time

Customer Services Administrator Salary - Up to £25, DOE Isle of Sheppey Free Parking Onsite & Close to public transport NO WEEKENDS - Monday to Friday 09.00- We have an opportunity for a Customer Service Administrator to join a well-known organisation on the Isle of Sheppey. We are supporting the growth of the company with new projects being taken on board. You'll be based in the office with a close knit team completing various duties within the role. We are looking for candidates that are used to working to deadlines and enjoy multi-tasking. This is a great opportunity to get exposure in a growing organisation. This role is based in a modern open plan office environment with opportunity for progression and full training being provided. Your primary duty will be to support their customers, you will be the first point of contact for any enquiries and will provide the full detail of the services they offer as well as offer a positive experience We are looking for candidates that enjoy speaking with customers and going the extra mile Duties: Answer customer questions about products and services quickly and accurately. Handle orders, cancellations, and returns smoothly. Resolve customer complaints by listening, communicating clearly, and offering solutions, or escalate if needed. Track performance and create reports to help improve our service. Suggest related products and services to customers. Reply to customer reviews and feedback to ensure a great experience. Use in-house systems to accurately record data Benefits: Opportunity to learn and develop Company social events Pension scheme Full training provided Cycle to work scheme Opportunity to Progress Free parking onsite and close to public transport Apply today to secure yourself an interview or please call us on Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.



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