Sales and Customer Service Representative

2 weeks ago

Faversham, United Kingdom Wynsdale Waste Management Ltd Full time

Wynsdale Waste Management Ltd deliver exceptional service across all business sectors including retail, hospitality and leisure, manufacturing, healthcare, distribution and facilities management plus regional and local authorities.

Our environmental services division (Wynsdale Environmental) provides a complete range of in house services for commercial and domestic clients including rapid response waste removal, specialist cleaning, infection control, pest control services, estate management, property care, grounds maintenance and events management.

We are licensed to carry and dispose of all commercial waste streams and are Trading Standards Checked (K0484), we are ISO accredited, safe contractor approved and a registered Home Improvement Agency (HIA).

**The Role**:
The purpose of this role is to support our outsourced and self-delivered divisions.

There will be a ellement of new business development therefore you will be capable of handling objections and negotiating with confidence; be someone with strong administrative skills combined with a positive can-do attitude and the flexibility to adapt to different work types ensuring our customers get the best possible experience.

Experience within the waste management/environmental sectors would be beneficial but not crucial as full training will be given.

**Responsibilities**:

- Handling/selling and processing new enquiries from customers via inbound/outbound calls and other multi communication channels
- Interacting with customers by answering questions and directing them to the appropriate department or colleague
- Complaint handling and resolving any issues
- Supporting field-based service staff and management team
- Liaising with subcontractors
- Updating customer records, project folders and databases
- Raising sales invoices to customers and processing supplier invoices
- Ensuring that monies are collected from customers and that any overdue monies are reported to the management team
- Filing company documentation and maintaining accurate records

**Experience/Skills/Attributes**:

- Experience in a customer service/inbound/outbound sales role
- Excellent communication skills with a good phone manner building rapport, listening to customers and demonstrating empathy
- Capable of handling objections and negotiating with confidence
- IT capable and being comfortable/proficient on different software packages
- A team player committed to creating an excellent customer experience
- Flexibility to adapt quickly to new challenges
- Highly motivated self-starter with a can-do attitude
- Well organised
- Accurate and diligent
- Client focused

Due to the location of the office and the lack of public transport your own transport would be necessary.

Pay: £11.50-£12.00 per hour

Expected hours: 35 - 40 per week

**Benefits**:

- Additional leave
- Casual dress
- Company events
- Company pension
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking

Schedule:

- Monday to Friday
- Overtime
- Weekend availability

Work Location: In person

Reference ID: WECS/24

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