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Customer Service Rep Part Time

2 weeks ago

Faversham, United Kingdom Wynsdale Environmental Services Full time

Wynsdale Environmental are a leading independent national provider of sustainable waste management solutions across the UK. We deliver exceptional service across all business sectors including retail, hospitality, manufacturing, healthcare, distribution and facilities management plus regional and local authorities.

Our environmental services division provide a complete range of services for commercial and domestic clients which include emergency waste removal, specialist cleaning, infection control, pest control services, estate management, property care, grounds maintenance and events management.

We also provide a rapid response waste clearance service across Kent and the South East which can be a single item collection to a full site clearance. We are licensed to carry and dispose of all commercial waste streams and are Trading Standards Checked (K0484).

The Role:
The purpose of this role is to support our self-delivered waste clearance division.

They will be capable of handling objections and negotiating with confidence; be someone with strong administrative skills combined with a positive can-do attitude and the flexibility to adapt to different work types ensuring our customers get the best possible experience.

Experience within the waste management/environmental sectors would be beneficial but not crucial as full training will be given.

We are looking to cover 2 different shift patterns, this will consist of 3 week days a 1 half day at the weekend either saturday or sunday

**Responsibilities**:

- Handling and processing new enquiries from customers via inbound/outbound calls and other multi communication channels
- Interacting with customers by answering questions and directing them to the appropriate department or colleague
- Complaint handling and resolving any issues
- Supporting field-based service staff and management team
- Liaising with subcontractors
- Updating customer records, project folders and databases
- Raising sales invoices to customers and processing supplier invoices
- Ensuring that monies are collected from customers and that any overdue monies are reported to the management team
- Dealing with general office management tasks as they arise e/g stock ordering
- Filing company documentation and maintaining accurate records

Experience/Skills/Attributes:

- Experience in a customer service/inbound sales role
- Excellent communication skills with a good phone manner building rapport, listening to customers and demonstrating empathy
- Capable of handling objections and negotiating with confidence
- IT capable and being comfortable/proficient on different software packages
- A team player committed to creating an excellent customer experience
- Flexibility to adapt quickly to new challenges
- Highly motivated self-starter with a can-do attitude
- Well organised
- Accurate and diligent
- Client focused

**Job Types**: Part-time, Permanent
Part-time hours: 24-32 per week

**Salary**: From £9.20 per hour

**Benefits**:

- Casual dress
- Flexitime
- Free parking
- Work from home

Schedule:

- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Faversham, ME13 9ES: reliably commute or plan to relocate before starting work (required)

**Experience**:

- customer service: 1 year (preferred)