Customer Service Representative

2 weeks ago

Leatherhead, United Kingdom ESP Utilities Group Full time

Job Advert

**Customer Service Representative**

ESP Utilities are currently looking to add to their growing team a number of talented people with experience working in Customer Service or Administrator roles.

This role is based in our Leatherhead office, and it is to help the continued relationships that we have with our customers during the build out of networks.

It is an exciting time to join us here at ESP as we go from strength to strength. Be part of a team and company that will allow you to grow and develop your career.

Our working hours are Monday - Friday 9am - 5pm.

**Role responsibilities include**:

- Maintaining and updating customer records in our core system.
- Proactively calling vulnerable customers to support them in the event of power loss.
- Accurately logging all customer interactions.
- Liaising with sub-contractors and customers to arrange the delivery of sub contracted works.
- Coordinating compensation payments to customers who have experienced loss of power (inline with industry standards).
- Taking ownership of service-related issues and handling them in a confident and professional manner.
- Handling situations in a way that demonstrates empathy to customers in difficult situations.
- Assisting with preparation of regularly scheduled reports.
- Handle all enquiries in accordance with legislation, regulations and customer care standards.
- Provide administrative support to our customers through the asset adoption process.
- Designing and delivering robust Complaint Handling framework & training

**Skills Needed**:

- A good working knowledge of Microsoft Office (Word, Excel) is an advantage.
- Adaptability and multitasking capabilities in a fast-paced environment.
- Good attention to detail.
- Excellent communications skills.
- Experience in checking documents and accuracy of detail.

**Benefits include**:

- Holidays: 26 days, going up to 27 after 3 years and up to 28 after 5 years of employment. The company gives you the opportunity to buy/sell up to 3 days per year.
- Bonus
- Enhance Pension
- Private Medical Insurance
- Life insurance
- Company training programmes to help you develop.
- Employee Rewards Portal: access to exclusive discounts and flexible benefits such as Cycle to Work and EV car Salary Sacrifice Scheme.
- Enhanced Family Friendly benefits: Enhanced maternity and paternity pay and paid time off when receiving fertility treatment.
- Volunteering day: one day a year fully paid.

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