Account Coordinator

**Full Job Description** About our Business Model
Jobandtalent is the leading on-demand staffing marketplace in Europe and LATAM that is disrupting the traditional staffing sector. Jobandtalent has successfully digitalized the whole staffing experience including sourcing, interviewing, hiring, clocking andpayrolling. Creating novel AI solutions to automate parts of the process and make the best possible decisions.

The process is self fuelled by a clear flywheel effect on Jobandtalent's marketplace: more workers in the platform allows for more data, generating higher job fulfillment retention rate and higher quality of workers placed, subsequently increasing employerssatisfaction that attracts more companies and vacancies into the platform, this allows workers to find more opportunities, improving NPS and word of mouth reach, closing the wheel with more workers attracted to the platform.

About the company
We are headquartered in Madrid, where Jobandtalent was founded in 2009. Since then it has obtained financing worth more than 200 million euros from the best venture capital funds in Europe and globally, becoming one of the most valued Spanish startups internationallywith current revenues of over 1,000 million euros per year.

Behind our technological platform that employs tens of thousands of workers in great companies like Amazon, Uber, Santander and H&M, we have a team of more than 700 employees distributed in offices in the United Kingdom, France, Spain, Portugal, Germany,Sweden, Mexico and Colombia. The plan is to continue growing at the same pace in current markets and launch our operations in new countries.

**Responsibilities**:
Scheduling workers' shifts or supervise they have been scheduled based on LOCATION and other branches' clients daily requirements
Supervise or ensure all Rota, Holidays and Absences processing is done correctly
Assist with the on-boarding and development of workers within the site
Being the internal contact point for the Accounts' Operation
Conduct weekly meetings with site managers/ recruiters for feedback on the operations performance (i.e. absence..)
Develop and maintain strong day to day working relationships with our clients and:
Other department leaders in JT side:
Marketing (when recruitment is required)
Finance (payroll)
Recruiter (profile specification)Take & manage performance reviews for staff, assisting them to achieve their targets
Communicate and present information related to key performance metrics, program updates, and on-going program information to necessary parties, internal and external.
Follow up on complaints and lead investigations as directed
Evaluate operatives to enhance their performance, development and work product
Address performance issues and make recommendations for personnel actions

Expectations:
Liaise with team and the clients to start, looking at taking on more clients from different locations in the coming months
Gain an expertise knowledge about all of our tools and systems to be able to implement them in current and new clients' operations
Gain an expertise knowledge about all of our tools and systems to be able to support and assist the former team
Make sure all clients' requirements are met during the peak time coming
Be the link between clients' and the team
Weekly meetings/reports with clients to ensure they have visibility and to gather feedback about the service provided
Be the link between the team and the marketing, payroll and product team
Taking responsibility for the kind of service we offer to clients

Requirements and skills:
3 years experience in Service Management in warehousing, logistics, Supply Chain or Third Party preferred
Proven track record in team management
Ability to train, coach, and mentor warehouse operatives
Excellent interpersonal and communication skills (written and verbal)
Ability to simultaneously perform multiple tasks
Problem-solving attitude, makes effective decisions in a fast paced environment.
Intermediate IT skills: Excel and Word

What we offer:
The chance to make an impact in one of the fastest-growing startups in Europe, you'll find there is always room for new ideas
A global team formed by dynamic, highly skilled and ambitious people
A competitive salary + variable compensation

**Salary**: £11.00-£12.00 per hour

**Benefits**:

- Employee discount
- On-site parking
- Work from home

Schedule:

- 8 hour shift

If you are looking to contact our onsite team, please visit the site locator on our website.

Single Resource do **NOT** charge any fees for our services.
- Single Resource Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers._