Customer Service Administrator

2 weeks ago

Cheadle, United Kingdom Together Full time

**Company Description** _Salary: £21,630 plus performance bonus and benefits_

We are Together - Proud to be a Financial Services success story based in South Manchester. Established in 1974, we employ over 600 colleagues.

A specialist lender offering a range of mortgage and secured loan products to individuals and businesses, who are typically underserved by mainstream lenders. We play our part to turn challenges into opportunities which make our customers' financial ambitionsaccessible.

Over 47 years of successful trading has positioned Together as a market leader, thanks to a common-sense approach to lending.

Together is a business that never stands still, providing an exciting place to work for individuals who deliver to a high-standard and embrace change.

We understand that for our business to grow, our people must grow.

We are looking for a Customer Service Administrator to deliver high levels of service so that customers' needs are met and delivery of appropriate customer outcomes. You will also be recording and processing all redemption requests ensuring that the calculationsare provided within service level agreements.

**Job Description** Key Responsibilities:

- Present a professional image of the company to deliver positive customer experience throughout the customer journey
- Responsible for working in adherence to all policies and procedures in order to deliver compliant customer outcomes
- Manage vulnerable customer cases in order to ensure the most appropriate support is provided
- Identify and accurately record any complaints received from customers and achieve first time resolution
- Responsible for identifying and reporting any incidents of breaches of operational processes and policies
- Accurately calculate and process redemption requests in order to deliver on agreed service level agreements
- Responsible for updating and amending customer account ledgers

**Qualifications** Essentials
- Strong numerical skills / data
- Customer Service Experience
- Strong Excel and Analytical skills
- Good communication skills
- Excellent attention to detail
- Good knowledge of Microsoft Office (Word and Outlook)
- Flexible approach & ability to adapt to change
- Organisational skills
- Telephony skill
- Methodical and Problem solving skills

Desirable
- Experience in working in financial services or redemptions

**Additional information** _We offer a range of company benefits, including shared reward scheme, discretionary bonus, 26 days holiday plus your Birthday, entitlement increases over time, holiday purchase scheme, matched pension contribution, life assurance, critical illness cover,health cash plan, private medical insurance, access to company's holiday homes, regular team/individual incentives, travel season ticket loans, Ride to Work scheme, free gym access and local bar/restaurant discounts._
- Career development opportunities are excellent and where possible we offer sponsorship of relevant qualifications._

*please note that all successful applicants will undergo relevant employment reference, financial and criminal record checks.

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