Team Administrator

**Company Overview** Property Perspective is a dynamic New Homes sales agency, specialising in Part Exchange, Agency Assist transactions, New Home sales, marketing reports, and land acquisition advice. Established in 2008, we complete hundreds of property transactions annually for a diverse client base, from top UK housebuilders to small and medium-sized developers. Our mission is to sell property effectively, using our knowledge and expertise to benefit owner-occupiers-vendors. Our head office is in the heart of Altrincham, a town that seamlessly blends historic charm with a vibrant, modern atmosphere. With its award-winning Altrincham Market, boutique shops, stylish bars, and cafes, the area creates a lively and inviting work environment. The office is extremely well connected to many local and Greater Manchester transport links. At Property Perspective, we foster a progressive, positive workplace, offering strong support for career growth, personal development, and competitive remuneration. We’re dedicated to helping you build expertise within the property market, surrounded by a team and environment that aims to make work enjoyable and fulfilling. We value our owner-managed family feel and open-door policy while striving for dynamism and excellence in all we do. **Reception/Administrator/Customer Service** - Your will be the first point of contact, handling all incoming calls professionally - Gather the caller’s name, related property details, and query purpose before transferring to the appropriate team member - Monitor the enquiries inbox, ensuring all queries are addressed - Move resolved queries to the "DEALT WITH" folder to maintain inbox organisation - Proactively resolve customer enquiries to their fullest extent before escalating them to an Account Manager - Quickly assess the client’s position and provide updates as needed - Follow up on unanswered calls within Property Perspective's acceptable time frame - Schedule introduction calls with valuers when necessary - Manage general office tasks, including maintaining plants, restocking dishwasher soap, milk, and coffee, and ensuring the photocopier is operational - Handle office supply orders - Welcome visitors, offer refreshments and inform the relevant team members of their arrival - Book viewings - Record all viewing details and ensure vendor contact - Confirm unverified viewings and notify vendors/buyers accordingly - Update viewing feedback in the system, including all contact notes and initials - Notify vendors of feedback, record details, and complete Vebra feedback tasks - Record offers are available when account managers or assistants are unavailable **Experience**: - Effective communication skills - written and verbal. - Good administrative and organisational skills. - A good level of numeracy. - Excellent MS Office skills - Word, Excel, and Outlook. - Effective time management with the ability to plan and manage priorities and weekly deadlines. - Ability to self-manage competing work demands. - Strong team player able to work effectively with all departments, colleagues, and clients. - Ability to provide a positive and professional service to clients and colleagues. - Empathy with the mission, objective, and values of Property Perspective. **What we offer**: **Salary**: negotiable Monday to Friday - Office based: 9.00 am - 5.30 pm (5 pm finish on a Friday) Weekend Work is available for Extra Pay and Time in Lieu Pension Opportunity to earn overtime paid or taken as extra holiday Regular team-building events Support of local and national charities and events Social Friday finishes Coffee machine Regular incentives including vouchers for local shops and restaurants Dog visits are welcomed for team morale **Job Types**: Full-time, Permanent Pay: £22,000.00-£23,000.00 per year Additional pay: - Bonus scheme **Benefits**: - Company pension Schedule: - Monday to Friday Work Location: In person Reference ID: RG 1