Team Administrator

**Company Overview**

At Mortgage Perspective, we pride ourselves on providing personalised mortgage advisory services tailored to meet your specific needs. Whether you're a first-time buyer, re-mortgaging, or looking to invest, our team of experts is here to guide you through every step of the process

Our head office is in the heart of Altrincham, a town that seamlessly blends historic charm with a vibrant, modern atmosphere. With its award-winning Altrincham Market, boutique shops, stylish bars, and cafes, the area creates a lively and inviting work environment. The office is extremely well connected to many local and Greater Manchester transport links.

At Mortgage Perspective, we foster a progressive, positive workplace, offering strong support for career growth, personal development, and competitive remuneration. We’re dedicated to helping you build expertise within the financial services market, surrounded by a team and environment that aims to make work enjoyable and fulfilling. We value our owner-managed family feel and open-door policy while striving for dynamism and excellence in all we do.

**Senior Administrator**

The Senior Administrator will provide assistance and administrative support to the Mortgage Perspective Team, they will be responsible for a wide range of tasks:

- First point of contact for answering the phone.
- Providing administrative support to the Mortgage Advisors
- Detailing all conversations and actions taken in the CRM System.
- Develop a relationship with Property Perspective to promote collaborative working.
- Gathering original documents from clients, as required by the lenders
- Uploading documents onto the system within the required compliance timescales
- Scanning file documents onto the system and being responsible for ensuring the final file meets the required compliance standards
- Ensuring all work meets the required FCA compliance standards
- Contacting existing clients to review their circumstances and products
- Assisting the team with any other duties, as reasonably requested

**Experience**:

- Excellent English written skills and telephone manner, must have experience in dealing with all types of clients from diverse backgrounds
- Must demonstrate technical ability and be confident with mortgage terminology
- Must be able to demonstrate initiative and ability to time manage and prioritise cases through to completion
- Desire to progress in a professional and growing business
- Ideally, 3 + years of good administrative and organisational skills.
- A good level of numeracy.
- Excellent MS Office skills - Word, Excel, and Outlook.
- Effective time management with the ability to plan and manage priorities and weekly deadlines.
- Ability to self-manage competing work demands.
- Strong team player able to work effectively with all departments, colleagues and clients.
- Ability to provide a positive and professional service to clients and colleagues.
- Empathy with the mission, objective, and values of Property Perspective.

**What we offer**:
**Salary**: DOE

Monday to Friday - Office based: 9.00 am - 5.30 pm (5pm finish on a Friday)

Pension

Opportunity to earn overtime paid or taken as extra holiday

Regular team-building events

Support of local and national charities and events

Social Friday finishes

Coffee machine

Regular incentives including vouchers for local shops and restaurants

Dog visits are welcomed for team morale

**Job Types**: Full-time, Permanent

Pay: £25,000.00-£30,000.00 per year

Additional pay:

- Bonus scheme

**Benefits**:

- Company pension

Schedule:

- Monday to Friday

Work Location: In person

Reference ID: RG 1