Front of House Team Lead/receptionist

The role will be 37.5hrs per week between the hours of 09:00- 16:00 Monday - Friday although some weekend work may be required if the need arises.

**Key responsibilities**:

- Act as the first point of contact for all staff and visitors, providing a professional and friendly Front of House service and delivering an exceptional first impression on behalf of Aramark and the client
- Handle Reception duties with professionalism, commitment and in a courteous manner
- Provide a high level of customer support through services provided by Aramark
- Maintaining accurate and efficient management information systems
- Managing and responding to customer requirements and requests
- Dealing with any visitors that may enter/leave the building
- Responsible for issuing, monitoring, maintaining and stock control of the Customer Registration and Visitor’s passes
- Management/administrative control of the visitors/staff access control database
- Ensure incoming and outgoing post is recorded and processed
- Management of security clearance database for the contract
- Highly visible and ready to assist clients as and when needs arise with a flexible and helpful approach
- Full management of the room booking system for the building including making bookings, agreeing customer requirements, arranging room setup, hospitality provision and invoicing/debt control when appropriate
- Deputize for the Facilities Manager on all aspects of the contract as required including periods of leave.
- Management and control of all contractors and works orders for the building ensuring that the necessary paperwork is completed
- Issuing of purchase orders
- Management of the printers/scanners in the building including ensuring daily checks are completed and faults reported
- Supervisions of the small team of Facilities Assistants
- Daily recording of the environmental conditions in the document storage areas

**Essential Criteria**
- Proven track record in a similar role
- You must be a very flexible individual and able to demonstrate that you can work on your own initiative as well as part of a team
- Strong administration, organisational & interpersonal skills
- Have a good telephone manner and a proven track record in delivering a high level of Customer Service
- Demonstrate the initiative and ability to accurately complete tasks within specific deadlines
- Ability to interact with all levels in the company and with the client
- Maintain confidentiality of information
- Be able to communicate effectively, both over the telephone and face to face
- Have a proactive, positive, “can do” approach
- Previous experience managing a Room Booking system and arranging Hospitality events
- Proficient in the use of MS Office packages including Word, Excel and PowerPoint
- Be able to demonstrate an ability to process a large number of visitors to PRONI quickly and accurately

**Desirable Criteria**
- Previous experience of a multi-functional Facilities Management contract including cleaning, catering, security and building/M&E
- Supervisory/management experience in a related role

**About Aramark**

**Northern Europe - Our Mission**

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

**Northern Europe - About Aramark**

**Job Types**: Full-time, Permanent

**Benefits**:

- On-site parking

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Belfast, BT3 9HQ: reliably commute or plan to relocate before starting work (required)

**Experience**:

- System administration: 1 year (required)