Hotel Receptionist

4 days ago

Belfast, United Kingdom House Belfast Full time

**Hotel Receptionist - House Belfast**

**Main Job Duties and Responsibilities**:

- Welcome and greet guests
- Answer and direct incoming calls
- Make and confirm reservations for guests
- Ensure proper room allocation
- Register and check guests in
- Verify guest's payment method
- Issue room keys and direct guests to their rooms
- Maintain clear and accurate records of guest room bookings
- Compute all guest billings, accurately post charges to guest rooms and house accounts
- Liaise with necessary staff including housekeeping and maintenance
- Complete and maintain any incident reports, daily activity reports or other reports requested by management
- Close guest accounts and check guests out
- Review accounts and charges with guests during the check-out process
- Process accurate payment of guest accounts
- Enforce rules and policies of the hotel
- Maintain a neat and orderly front desk and reception area

**Education, Skills and Experience**:

- High school diploma or equivalent
- Guest/customer relations experience, preferably in a hospitality environment
- Strong working knowledge of relevant computer software including MS Office and booking and payment systems
- Numeracy skills
- Administrative skills

**Key Competencies and Qualities**:

- Customer service orientation
- Attention to detail and accuracy
- Planning and organizing
- Ability to multitask and prioritize
- Professional appearance and attitude
- Effective verbal and written communication skills
- Ability to handle stress and stay calm under pressure
- Decision making and judgment skills
- Team work
- Flexible regarding work schedules
- Ability to respond appropriately to customers and guests

Opportunities available for flexi - work, with morning, daytime and evening shifts available to support flexibility and work life balance with full time and part time roles available.

**The Package**:

- Part - time and Full - time contracts available
- Flexible working
- 28 days holiday

**Skills**:
Previous customer service experience desirable Previous experience in similar role desirable Ability to work under pressure Ability to work as part of a team Previous Hospitality experience Ability to work to a set standard

**Salary**: £9.50 per hour

Schedule:

- 10 hour shift
- 8 hour shift

Ability to commute/relocate:

- Belfast: reliably commute or plan to relocate before starting work (required)

Work Location: One location

Reference ID: House Receptionist

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