Front of House Receptionist

**Position: Front of House Receptionist (with Social Media)**

**Job Type**: Full time/Permanent

**Working hours**: 37.5 hours per week,

**Shift Pattern**:8am - 4pm or 12pm - 8pm. Five shifts out of seven [Monday - Sunday] on a rotational bases.

**Salary**:£22,500 - £25,000 [DOE] +£1000 probation bonus on successful completion of probation.

**Responsible to**: Directors, Manager and Assistant Manager

**Key Responsibilities**:

- Ownership of Social media & Communications through the business. Assisting with social media and marketing, strategies and campaigns.
- To assist in the smooth running of the building, including marketing, inspecting, letting and ensuring properties are managed and maintained in accordance with the terms of the Lease Agreement.
- Liaising between the students and staff/contractors in response to reported maintenance and repairs. While providing excellent customer service to residents, guests, stakeholders, and clients
- Assist with sales strategies and campaigns, negotiating lettings and show arounds with possible tenants. Ensuring all sale opportunities are met in a timely and competent fashion.
- Answering the phones and replying to all the queries, related to room availability, price etc. in an efficient, friendly and professional manner.
- Checking tenants in and out, ensuring all procedures are followed correctly
- Following up on rents, contracts and documents with all tenants, ensuring accurate attention to detail
- Customer service activities that include contacting students regarding bookings, tracking payments and more
- Arranging the issue and return of tenancy agreements, keys, inventories, and other items in a timely and accurate manner.
- Handle any guest complaints and/or remarks, always providing the best customer service. Ensuring all complaints and remarks are reported and followed up and dealt with in a speedy fashion.
- Passes on information as necessary to other departments and to other members of the teams.
- To undertake routine clerical and administrative work, ensuring all documentation is correct, up-to-date and available.
- Ensures the health and safety of people and property, ensuring all guests and contractors sign in and out in accordance to the Fire safety regulations
- Disseminate mail to staff and tenants
- Understand standalone job requirements, can complete regular and ad hoc tasks, while being aware of all aspects of the company needs.

**Are you?**
- Looking for career progression
- Well presented, strong Customer Service Focused
- A team player who has the 3 Fs: Friendly, Fun and Flexible
- Self-motivated, creative who can think outside the box. Hardworking, dedicated problem solver who loves a challenge.

**About Us**: We at 123 York Street are an exciting new company with a focus on our customer service and all things ‘student’. We are looking for a dynamic, hardworking and friendly addition to our team to help create a new Belfast city centre student accommodation. As we expand and progress you will have the chance to shape your own future.

**Requirements**:
**Requirements**:

- Minimum 2+ Reception, front desk/Reception and or customer service role.
- GCSE grade C or above or equivalent in Maths and English
- Excellent communication, presentation and interpersonal skills
- Excellent knowledge of IT, Microsoft Office, social media and marketing
- Some professional social media experience
- Ability to work on own initiative and as part of a team

Desired:

- 2+ years’ experience in professional Social & Marketing setting
- Experience in Student accommodation
- 3rd level education

**Job Types**: Full-time, Permanent

Pay: £22,500.00-£25,000.00 per year

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Belfast, BT15 1AB: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Available to work on a rotational bases, between the hours of 8am - 8pm, 5 days in 7 (Monday - Sunday)?

**Experience**:

- Front of House / Reception: 2 years (required)

Work Location: In person