Family Support Worker

**Family Support Worker - Job Description**

**Working with families**
- In line with placement plans, provide families with support on every aspect of daily life, health and well-being to include - basic baby care, feeding and eating, sleeping, budgeting, safety, discipline, health eating, healthy lifestyles and choices.
- To participate in the development, implementation and monitoring of individual families’ placement and assessment plans.
- To undertake key work sessions as directed by the Key Worker.
- To develop and maintain good working relationships with parents and other family members and professionals including GPs, HVs and social workers.
- To ensure that all documentation is completed and that this is evidence based and reflective of the circumstances and issues.

**Managing resources**
- To maintain a safe environment, complying with health and safety and other legal requirements
- To maintain the fabric of the building, its grounds and equipment in good order, encourage staff and children to care for their surroundings and make best use of the available resources.
- To use community resources where appropriate.

**Personal**

To read and understand Company policies and procedures and ensure their operation within the Unit.
- To maintain professional knowledge and skills through reading, attending conferences, training and other such activities, as agreed with the line manager.
- To report to a line manager or other appropriate person, in the event of awareness of concerns in respect of families or staff.

**Resolve Philosophy**
- Ensure that families are as fully involved as possible in decisions which affect them individually.
- Promote and uphold equal opportunity, anti-discriminatory and anti-oppressive policies and practices.
- To be sensitive to the needs of individual children and young people, taking account of race, culture, language, sexuality and religion.
- Promote an atmosphere in which families feel supported and valued.

**Health and Safety**

The post holder will be expected to have an understanding of their responsibility for the health and safety of the staff and families within the Centre. They will ensure that they are familiar with the health and safety policies and that they are adheredto accordingly.

**Equal Opportunities**

The post holder is responsible for implementation of the equal opportunities policies and practice.

**Technology and Data Protection**

The post holder must be aware of their responsibility for ensuring that all data is collected, stored and shared in line with Data Protection legislation.

Due to the nature of the service, the post holder will be expected to carry out any other duties commensurate to the role.

**Person Specification for Family Support Worker**

**Essential**

**Desirable**

**How assessed**

**Experience**:

- Experience of working with children and families
- Awareness of child protection.
- Experience of partnership and multi-agency working.

Previous experience of working in residential setting

A

**Qualifications or Training**:
NVQ Level 3 or equivalent in Childcare & Education or other relevant qualification.

A

**Knowledge**
- Working Together to Safeguard Children - 2019
- London Child Protection Procedures 2020
- Extensive knowledge of child development.

Knowledge regarding specific circumstances such as mental health, substance misuse and domestic abuse.

A/I

**Practical Skills**:

- Ability to demonstrate good written and verbal skills
- Ability to work as part of a team and as an individual
- Ability to plan, record and evaluate through recording and written reports
- To respond to the varying needs of families in a non-judgemental way
- To have knowledge and understanding of current legislation when working with children and families.
- Ability to interact effectively with adults and children
- Ability to develop a excellent working relationships with the families and colleagues
- Ability to remain cool in emergency situations

A/I

**Personal Qualities & Attributes**
- Be approachable, friendly and a good team player
- Be an excellent communicator
- Ability to prioritise workload
- Be positively motivated
- Understand the need for confidentiality
- Have personal qualities of warmth and sensitivity to family members and their needs
- Have a good sense of humour and be able to work openly and honestly within the team.
- Ability to communicate sensitively and effectively with children and adults
- Ability to build good working relationships with families who may be initially hostile
- Work collaboratively with social workers and other professionals
- Ability to work both independently and as part of a team

A/I

**Protection of Children and Vulnerable Adults**

Resolve is committed to the protection of children and vulnerable adults. As such we require all post holders to have an enhanced DBS.

**Health and Safety**

The post holder will be expected to have an understanding of their responsibility for the health and safety of the staff and families within the Unit. They will ensure that they are familiar with the health and safety policies and that they are adhered toaccordingly.

**Equal Opportunities**

The post holder is responsible for implementation of the equal opportunities policies and practice.

**Technology and Data Protection**

The post holder must be aware of their responsibility for ensuring that all data is collected, stored and shared in line with Data Protection legislation.

Due to the nature of the service, the post holder will be expected to carry out any other duties commensurate to the role.

**Infection Control and Covid**

We expect all of our staff to follow local and statutory guidance regarding PPE and infection control.