Customer Complaints Advisor

6 days ago

Glasgow, United Kingdom Kura Full time

Salary £23,816 per year

**Customer Complaints Advisor
- Utilities**

**Location: Glasgow**

**Hours: Monday to Friday**

**Salary: £11.45 per hour**

**Kura are an accredited living Wage employer**

**12 months back office complaints experience is experience essential for this role.**

**Who we are**

We offer an industry leading salary and benefits package, with an enhanced Maternity and Paternity provision, a well-developed recognition programme, and loyalty awards for tenure.

Our unique approach to coaching and learning has been designed in line with our vision to be Unrivalled in Developing People, and we work with every person in our business to provide opportunities that meet their personal needs and objectives.

We value diversity in our business and unite our people under our shared values:
Vulnerability: We bring our true selves to work.
Curiosity: We ask questions.
Learning We seek feedback.
Courage: We call it out in the moment.
Accountability: We know it's always down to us.

**Role Details**

We are looking for new talent to fill our Customer Complaints Advisor roles in permanent, full-time contracts in our call centre in Glasgow.

In this role you will handle customers within the following business streams:
Utilities sectors
- Build rapport with empathy and care
- Resolving complex issues within time constraints and preventing complaints being escalated to the Energy Ombudsman.
- Achieve assigned key performance indicators / targets
- Navigate between different computer systems

**Benefits**
- Pay Advance - Up to £600.
- Referral programme - You can earn up to £500 for each referral.
- Enhanced CSP & Maternity/Paternity Scheme
- Bonus Opportunity
- Employee Assistance Programme - a free and confidential personal support service that is available to you 24 hours a day.
- Cycle to work scheme - Save up to 42% off a new Bike.
- Store Discounts - up to 25% off Gym Membership, up to 10 % off the cost of a holiday and much more.

**Requirements**:

- Twelve months back office complaints within a call centre.
- Ability to adapt and learn
- Communication and listening skills
- Computer literacy
- Knowledge UK energy market is desirable

**Next steps**



**Salary**: £23,816.00 per year

Schedule:

- Monday to Friday

Work Location: In person

  • Customer Complaints Advisor

    10 hours ago

    Glasgow, United Kingdom Kura Full time

    Job Details: **Customer Complaints Advisor** **Location: Glasgow, UK** **Potential to WFH after 3 months, performance dependent** Monday to Friday We work with over 50 of the world’s leading brands across multiple sectors to supercharge their customer service. **Salary**: £23,816 Role details: We are looking for new talent to fill our Customer...

  • Customer Complaints Advisor

    1 week ago

    Glasgow, United Kingdom Kura Full time

    Job Details: * Customer Complaints Advisor* **Location: Glasgow, UK** **Potential to WFH after 3 months, performance dependent** Monday to Friday We work with over 50 of the world’s leading brands across multiple sectors to supercharge their customer service. **Salary**:£23,816 Role details:We are looking for new talent to fill our Customer Complaints...

  • Customer Complaints Advisor

    4 days ago

    Glasgow, United Kingdom Kura Full time

    Job Details: * Customer Complaints Advisor* **Location: Glasgow, UK** **Potential to WFH after 3 months, performance dependent** Monday to Friday We work with over 50 of the world’s leading brands across multiple sectors to supercharge their customer service. **Salary**:£22,360 moving to £23,816 in April in line with Real Living Wage Role...

  • Customer Complaints Advisor

    6 days ago

    Glasgow, United Kingdom Kura Full time

    **Salary**: £23,816 Job Details: **Customer Complaints Advisor** **Location: Glasgow, UK** **Potential to WFH after 3 months, performance dependent** Monday to Friday We work with over 50 of the world’s leading brands across multiple sectors to supercharge their customer service. **Requirements**: - Twelve months complaints or financial Services...

  • Customer Complaints Advisor

    1 week ago

    Glasgow, United Kingdom Kura Full time

    **Salary**: £23,816 Job Details: **Customer Complaints Advisor** **Location: Glasgow, UK** **Potential to WFH after 3 months, performance dependent** Monday to Friday We work with over 50 of the world’s leading brands across multiple sectors to supercharge their customer service. **Requirements**: - Twelve months complaints or financial Services...

  • Customer Complaints Advisor

    4 days ago

    Glasgow, United Kingdom Kura Full time

    Salary: £23,816 Job Details: * Customer Complaints Advisor* **Location: Glasgow, UK** **Potential to WFH after 3 months, performance dependent** Monday to Friday We work with over 50 of the world’s leading brands across multiple sectors to supercharge their customer service. **Requirements**: - Twelve months complaints or financial Services experience...

  • Customer Service Advisor

    4 days ago

    Glasgow, United Kingdom Angard Staffing Full time

    Temporary New - Royal Mail | Angard Customer Service Advisors wanted! **Job Details**: - **Role**: Customer Service Advisor (Complaints) - **Location**: CE, Glasgow Mail Centre, 20 Turner Road, Glasgow. G21 1AA - **Start Dates**: 29/09/25 & 13/10/25 & 10/11/25 (other start dates available - please enquire) - **Pay Rate**: £12.97 per hour - **Contract**:...

  • Customer Service Complaints Advisor S1 Complaints

    8 hours ago

    Glasgow, United Kingdom Santander Full time

    Customer Service Complaints Advisor | S1 | Complaints | Glasgow / Sheffield Glasgow, United Kingdom WHAT YOU WILL BE DOING Join our community. The difference you’ll make. - Responding to customer complaints received by phone - Building a rapport with customers and understanding their perspective - Investigating each complaint with due diligence -...

  • Customer Experience Advisor — Complaints

    2 days ago

    Glasgow, United Kingdom Arnold Clark Full time

    A prominent automotive company in Glasgow is looking for a Customer Service Advisor to manage complaints and customer inquiries at their Head Office. This mid-senior level role requires strong communication skills and a high level of accuracy. Responsibilities include investigating non-financial complaints, liaising with branches for resolution, and...

  • Call Centre Complaints Advisor

    1 week ago

    Glasgow, United Kingdom Kura Full time

    **Customer Complaints Advisor** **Location: Glasgow, UK** Monday to Friday We work with over 50 of the world’s leading brands across multiple sectors to supercharge their customer service. **Salary** £22,360 **Role details** Start dates in January We are looking for new talent to fill our Customer Complaints Advisor roles in permanent, full-time...