Customer Complaints Advisor

4 days ago

Glasgow, United Kingdom Kura Full time

Job Details:
*
Customer Complaints Advisor*
**Location: Glasgow, UK**
**Potential to WFH after 3 months, performance dependent**

Monday to Friday

We work with over 50 of the world’s leading brands across multiple sectors to supercharge their customer service.

**Salary**:£22,360 moving to £23,816 in April in line with Real Living Wage
Role details:Start dates in January

We are looking for new talent to fill our Customer Complaints Advisor roles in permanent, full-time contracts in our call centre in Glasgow.

In this role you will handle customers within the following business streams:

- Utilities sectors

You will receive full paid training on our systems, products, and call handling.
**Requirements**:

- Twelve months complaints or financial Services experience within a call centre.
- Or at least six months utilities exerience within a call centre
- Ability to adapt and learn
- Communication and listening skills
- Computer literacy
- Knowledge UK energy market is desirable

**Responsibilities**:

- Build rapport with empathy and care
- Resolving complex issues within time constraints and preventing complaints being escalated to the Energy Ombudsman.
- Achieve assigned key performance indicators / targets
- Navigate between different computer systems

**Benefits**:

- Pay Advance
- Referral programme
- Sick Pay
- Maternity Pay
- Bonus Pay
- Employee Assistance Programme
- Cycle to work scheme
- Employee Discount
- Store Discounts
- Call our Recruitment hotline: 0141 378 3112
- Text or Whatsapp 07507601627

INDHSG

Location: Citypoint,21 Tyndrum Street, Glasgow G4

**Job Types**: Full-time, Permanent

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