Customer Service Advisor

5 days ago

Glasgow, United Kingdom Angard Staffing Full time

Temporary New
- Royal Mail | Angard

Customer Service Advisors wanted

**Job Details**:

- **Role**: Customer Service Advisor (Complaints)
- **Location**: CE, Glasgow Mail Centre, 20 Turner Road, Glasgow. G21 1AA
- **Start Dates**: 29/09/25 & 13/10/25 & 10/11/25 (other start dates available - please enquire)
- **Pay Rate**: £12.97 per hour
- **Contract**: Temporary (up to 12 weeks, with potential extension)
- **Hours**: Around 37.5 hours per week, between the hours of 8:00am - 18:30pm Monday - Saturday (Saturday work is essential, you will get a random day off in the week)
- Please note that Saturday flexibility is required.

*Annual leave is not permitted during the first two weeks of training - mínimal annual leave after this may be authorised if it is pre-booked however cannot be guaranteed*

Key Responsibilities
- Handle consecutive phone calls and manage complaints effectively.
- Deliver excellent quality of service within agreed handling time.

Desirable Qualities
- Proven record in a fast-paced customer service environment.
- Quick, accurate typist with high attention to detail.
- Ability to handle difficult complaints professionally and with resilience.
- Excellent telephone manner and telephony experience.
- Creative problem solver with a focus on resolution.
- Accurate and consistent data input.

Required Skills/Experience
- Passion for delivering great customer experiences.
- Confidence in taking consecutive phone calls and handling complaints.
- Ability to prioritize and manage workloads.
- Flexible and adaptable to changing customer demands.
- Enthusiastic and responsive.
- Self-motivated, able to work independently or as part of a team.
- Ability to work under pressure and meet deadlines.
- Call centre/contact centre experience is essential. Strong transferable skills from other customer service backgrounds will be considered.
- Good level of spoken English and clear communication skills.

Work Environment
- Inclusive and friendly atmosphere.
- Supportive team culture.

If you have the resilience and passion for customer service, and meet these criteria, this could be a fantastic opportunity for you Are you ready to join our team?

Job Overview
- Date Posted

15 September 2025
- Expiration Date

10 November 2025
- Location

G21 1AA, Royal Mail APC, Garngad, Glasgow, Glasgow City, Scotland, United Kingdom
- Hours

37.5 hr/week
- Rate

£12/97 - £12/97/hour

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