Call Centre Complaints Advisor

1 week ago

Glasgow, United Kingdom Kura Full time

**Customer Complaints Advisor**

**Location: Glasgow, UK**

Monday to Friday

We work with over 50 of the world’s leading brands across multiple sectors to supercharge their customer service.

**Salary**

£22,360

**Role details**

Start dates in January

We are looking for new talent to fill our Customer Complaints Advisor roles in permanent, full-time contracts in our call centre in Glasgow.

In this role you will handle customers within the following business streams:

- Utilities sectors

You will receive full paid training on our systems, products, and call handling.

**Requirements**:

- Twelve months complaints or financial Services experience within a call centre.
- Or at least six months utilities experience within a call centre
- Ability to adapt and learn
- Communication and listening skills
- Computer literacy
- Knowledge UK energy market is desirable

**Responsibilities**
- Build rapport with empathy and care
- Resolving complex issues within time constraints and preventing complaints being escalated to the Energy Ombudsman.
- Achieve assigned key performance indicators / targets
- Navigate between different computer systems

**Benefits**
- Pay Advance
- Referral programme
- Sick Pay
- Maternity Pay
- Bonus Pay
- Employee Assistance Programme
- Cycle to work scheme
- Employee Discount
- Store Discounts

**Next steps**

**Job Types**: Full-time, Permanent

**Salary**: £22,360.00 per year

**Benefits**:

- Cycle to work scheme
- Employee discount
- Referral programme
- Sick pay

Schedule:

- Monday to Friday

Work Location: One location

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