Call Centre Complaints Handler
2 weeks ago
Want to work for an accredited Real Living Wage employer earning a base salary of £26,000 per year? Customer Complaints Advisor - Utilities **Location**: Glasgow **Hours**: Monday to Friday **Salary**: £12.50 per hour 12 months back office complaints experience is experience essential for this role. Kura provides award-winning outsourced contact centre solutions across UK and South Africa. Its software subsidiary, Inisoft, develops advisor desktop solutions with full omni-channel capabilities, sold globally. Kura & Inisoft create and provide services and solutions to over 50 clients across many industry verticals. About Us: We are in business because we want to help people to develop and to reach their full potential. We are building a culture that shifts the mind-set from focusing on “things and stuff” to “people and behaviour”. We call this process “Crossing the Bridge”. Our Vision is to be “Unrivalled in Developing People." Tasks We are looking for new talent to fill our Customer Complaints Advisor roles in permanent, full-time contracts in our call centre in Glasgow. In this role you will handle customers within the following business streams: - Utilities sectors - Build rapport with empathy and care. - Resolving complex issues within time constraints and preventing complaints being escalated to the Energy Ombudsman. - Achieve assigned key performance indicators / targets. - Navigate between different computer systems. **Requirements**: Twelve months back office complaints within a call centre. - Ability to adapt and learn - Communication and listening skills - Computer literacy - Knowledge UK energy market is desirable Next steps **Benefits**: As well as a clear structure for your personal and professional development we also provide a comprehensive package of benefits which include a loyalty award scheme, an employee assistance program, enhanced maternal and paternity pay, and more. - Please give the team a phone call on 0141 272 1112, they are excited to discuss the role further. - Text or Whatsapp 07855160307
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Call Centre Complaints Handler
3 days ago
Glasgow, United Kingdom Kura Full time**Salary**: **Want to work for an accredited Real Living Wage employer earning a base salary of £26,000 per year?** **Customer Complaints Advisor - Utilities** **Location: Glasgow** **Hours: Monday to Friday** **Salary: £12.50 per hour** **12 months back office complaints experience is experience essential for this role.** Who we are: Kura provides...
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Call Handler
2 weeks ago
Glasgow, United Kingdom Kura Full timeJob Details: **Call Handler** **Location: Glasgow, UK** **Potential to be UK Remote after 3 months, performance dependent** **Shift** **Monday to Friday** We work with over 50 of the world’s leading brands across multiple sectors to supercharge their customer service. **Salary**: £23,816 in April in line with Real Living Wage Role details: We are...
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Call Handler
2 weeks ago
Glasgow, United Kingdom Kura Full timeJob Details: **Call Handler** **Location: Glasgow, UK** * Potential to be UK Remote after 3 months, performance dependent* **Shift **Monday to Friday** We work with over 50 of the world’s leading brands across multiple sectors to supercharge their customer service. **Salary**:£22,360 moving to £23,816 in April in line with Real Living Wage Role...
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Call Handler
1 week ago
Glasgow, United Kingdom Kura Full timeJob Details: **Call Handler** **Location: Glasgow, UK** * Potential to be UK Remote after 3 months, performance dependent* **Shift **Monday to Friday** We work with over 50 of the world’s leading brands across multiple sectors to supercharge their customer service. **Salary**:£23,816 in April in line with Real Living Wage Role details:We are looking...
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Complaint Handler
1 day ago
Glasgow, Glasgow City, United Kingdom Chubb External Full timeAre you fluent in German or Polish and passionate about helping customers? Do you enjoy investigating and resolving issues with care and precision? If so, we have the perfect role for youJoin one of the world's largest insurance companies, where you'll have the chance to grow your skills, enjoy excellent employee benefits, and thrive in a diverse and...
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Complaints Handler
2 weeks ago
Glasgow, United Kingdom Huntswood Scotland Limited Full time**JOIN A TRUSTED OUTSOURCER TEAM WITH THE INSIGHT, EXPERTISE AND PACE TO CREATE BETTER OUTCOMES FOR OUR CLIENTS, THEIR CUSTOMERS AND THE COMMUNITIES THEY ARE A PART OF.** **Huntswood's people are its most valued asset, and we take their career development very seriously. We are a Business Process Outsourcer otherwise known as a BPO in the...
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Complaints Handler
5 days ago
Glasgow, United Kingdom Huntswood Scotland Limited Full time**JOIN A TRUSTED OUTSOURCER TEAM WITH THE INSIGHT, EXPERTISE AND PACE TO CREATE BETTER OUTCOMES FOR OUR CLIENTS, THEIR CUSTOMERS AND THE COMMUNITIES THEY ARE A PART OF.** **Huntswood's people are its most valued asset, and we take their career development very seriously. We are a Business Process Outsourcer otherwise known as a BPO in the...
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Complaint Handler
7 days ago
Glasgow, Glasgow City, United Kingdom Chubb External Full timeAre you fluent in Dutch and passionate about helping customers? Do you enjoy investigating and resolving issues with care and precision? If so, we have the perfect role for youJoin one of the world's largest insurance companies, where you'll have the chance to grow your skills, enjoy excellent employee benefits, and thrive in a diverse and inclusive...
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Complaint Handler
5 days ago
Glasgow, United Kingdom Davies Resourcing Full timeINDTEM **Are you a Complaint Handler looking to further develop your career? If that’s you, then keep on reading!** We are currently working with a Large Financial Services company that is looking to hire multiple Complaint Handlers on a project clearing a large backlog of cases and helping improve the overall complaints function. **So, are you?** - A...
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Call Centre Complaints Advisor
1 week ago
Glasgow, United Kingdom Kura Full time**Customer Complaints Advisor** **Location: Glasgow, UK** Monday to Friday We work with over 50 of the world’s leading brands across multiple sectors to supercharge their customer service. **Salary** £22,360 **Role details** Start dates in January We are looking for new talent to fill our Customer Complaints Advisor roles in permanent, full-time...
