0-19 Administrator

2 weeks ago

Wellingborough, United Kingdom Northamptonshire Healthcare NHS Foundation Trust Full time

Are you hard working and organised? Do you work well in a team and thrive within a busy office environment? Do you have excellent administrative and communication skills? Would you like to support the delivery of excellent customer service to the children and families of Northamptonshire?
Northamptonshire Healthcare Foundation Trust are currently recruiting for full and part time Band 3 Administrators to work in our 0-19 Admin Hub based at Isebrook Hospital in Wellingborough, covering the opening hours of the service Monday-Friday 8am - 5pm.
The 0-19 Admin Hub Team provides administrative support to colleagues and families in the countywide delivery of 0-19 universal services including Health Visiting and School Nursing provision. The Hub provides a central contact point from 8am to 5pm and supports five localities who deliver services within geographical clusters.
Part time and full time hours are available
To provide a comprehensive administrative and clerical service within the 0-19 Children’s Universal Service including the ability to promote and safeguard the welfare of Children, Young People and their families. This will include initial screening of calls from service users, partners and other professionals, documenting and sharing key information, creating letters and reports. The post holder will be part of the single point of contact for service users and will be required to promptly answer telephone calls, resolve routine and non-routine queries and provide a high level of customer service, which will include signposting to relevant services prioritising urgent assessment when required.
The role will involve receiving some complex and distressing enquires. There may be some barriers to communication e.g. language, hearing impairment, Mental Health, learning disability/difficulty or via Live Chat, which requires a use of judgement and sensitivity.
We are proud to share that we are a Living Wage Employer, which means that we pay no less than the cost of living and we voluntarily pay the living wage to our employees.
NHFT is an integrated primary care and mental health Trust, providing physical, mental health and specialty services in both hospital settings and out in the community. Because we put the person at the centre of all we do, we focus on delivering care that is as easy to access as possible. This means many of our services can be provided at home, work or in schools. We also provide health services to various prisons and detention centres in Bedfordshire and Cambridgeshire
For further information on the advertised role, please refer to the job description located under the Supporting Documents heading. The full person specification can be accessed under the ‘About You’ Section of the document.

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