Collateralised Loan Solutions Specialist

**BNP Paribas is the European Union’s leading bank and a key player in international banking. We operate in 65 countries and employ 190,000 people, including nearly 145,000 in Europe. Our Group holds key positions in its three main fields of activity: Commercial, Personal Banking & Services; Investment & Protection Services; and Corporate & Institutional Banking (CIB) for corporate and institutional clients.**

**Our Securities Services business, which forms part of CIB, is a leading global custodian providing specialist post-trade and asset servicing solutions to buy and sell-side market participants, corporates and issuers. Based in 35 locations around the world, our award-winning Securities Services teams have built one of the most extensive custody network in the industry, giving clients the connectivity and local knowledge they need to navigate change in a fast-changing world.**

**Company purpose**:
**Our company purpose is to contribute to a responsible and sustainable economy by financing and advising clients according to the highest ethical standards.**

**Our employer promise is built around three pillars**:

- Being a great place to work
- Committed to sustainability and having a positive impact
- Being dedicated to the development of our people

Loan Solutions UK provides services across a variety of products in the private capital domain, focusing primarily on the Collateral Debt Obligation and Loan Fund markets.

Loan Solutions Glasgow provides Loan Administration services whilst Loan Solutions London provides Collateral Administration services.

Across both locations we provide a premier account administration service for loan portfolios across a number of global clients.

**JOB PURPOSE**:

- Be responsible for the Collateral Administration service provided to clients of Loan Solutions UK. Working as part of the Loan Solutions London Team to own and deliver Collateral Administration services, change and client facing support locally as well as providing oversight of Loan Solutions IOC Portugal’s service delivery and provision for offshored tasks and activities.
- In the role, you will act as a combination of both the main and secondary UK based client contact for a portfolio of Collateral Administration clients and will be a main contact for Loan Solutions Portugal to ensure the delegated service delivery is of a high standard. You will represent an escalation point in the event of urgent and unresolved issues.

**KEY RESPONSIBILITIES**:

- Act as both main and secondary contacts for Client relationships on the Loan Solutions UK service delivery across Collateral Administrations platforms - including both Leveraged Loan Funds and Collateralised Loan Obligations - as required.
- Oversee the outsourced service delivery for Collateral Administration products - completed in Loan Solutions Portugal - ensuring the service is of a high standard and on time, monitoring in accordance with SLA and prevailing governance.
- Own delivery to Client for non-end-to-end delegated tasks and functions for Collateralised Loan Solutions products such as Waterfall reporting, ESMA reporting, Hypothetical trade reporting, Portfolio Compliance Reporting.
- Manage any client queries or escalations ensuring appropriate actions are taken to resolve any service issues in a timely manner.
- Monitor the overall Collateral Administration service provision from Loan Solutions London ensuring that monthly MIS are accurate and a true reflection of the service delivery.
- Accountable for delivering personal targets and objectives to support the performance of the team under general guidance from more experienced colleagues.
- Support the function by actively seeking opportunities to develop knowledge and expertise and to improve their understanding of the BNPP organisation both within the UK and more widely.
- Refer more complex and technical issues to more senior colleagues for resolution and advice in a timely manner, to ensure clients receive the appropriate level of support and service.
- Co-ordinate activity with other relevant Client Delivery departments and work streams to ensure the smooth delivery of operations processes and service levels in accordance with the established procedures and guidelines.
- Work alongside colleagues, Senior Specialists and Managers to contribute to enhancements, change controls and the on board of new business and service delivery
- Working with colleagues, Management and internal stakeholders to onboard new Collateral Administration funds.
- Maintain a production capability within Loan Solutions London to complete Collateralised Loan Solutions activity where necessary inclusive of review and sign-off.
- Maintain a full appreciation of the Collateralised Loan Solutions service provided by Loan Solutions London, understanding its impact and relevance and contributing to process improvement by future proofing issues
- Support Loan Solutions Glasgow with workload demands / absence cover should