Customer Service Executive
2 weeks ago
An exciting opportunity for a Customer Service Executive to join our Horsham based client. Our employee-centric client operates withing the finance and investments space, offering a number of employee benefits and progression opportunities.
The successful Customer Service Executive will come from a regulated services background and be able to deliver a high level of customer service, in alignment with company SLA's.
**Key responsibilities the Customer Service Executive**:
- Act as the first point of contact for customer and client problem resolution
- Operate within agreed company SLA's
- Responsible for owning a resolution process through to the satisfactory end
- Offer prevention advice to customer and client after resolution
- Follow processes and written and oral form, specific to KYC & Due Diligence, SLA Reporting, Client MI Transactions and support, and Issue Resolution
- Start with technical focus and shift to customer service
**Key skills and experience of the Customer Service Executive**:
- Strength in delivering exceptional customer service
- Excellent oral and written communication skills
- Experience within a professional services background
- Attention to detail and ability to build rapport quickly and easily
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