Depot Assistant

Altrad Generation is the UK’s leading supplier of Scaffolding, Temporary Fencing, Light Access, Edge Protection, Safety Decking and Groundworks for hire and sale.

Job Summary

To process the hire and/or sales transactions in a manner that meets the requirement of the customer and of the branch.

**Responsibilities and duties**
- To acquire thorough working knowledge of all Company products that are available for hire and sale. You’ll be expected to keep your working knowledge up to date, particularly when new products arrive.
- Prepare hire and sale quotations ad hoc. Follow up all quotations and endeavour to secure business for the Company.
- To arrange effective transport to provide a smooth running of collecting/ delivering materials.
- Operate all communications equipment speedily and effectively and that all relevant manual or online documentation required is accurately raised at the correct time.
- To prompt current and potential customers to use the full range of company products and services.
- Complete hire contracts, delivery/ collection notes.
- You are responsible for ensuring that the Company’s procedure for bad debts and credit control are implemented and the agreed policy is effectively carried out.
- Have a due regard to Health & Safety and maintain responsibility around your working environment, other employees, customers and members of the public.
- Responsible for the safe operation of the yard, stock control, maintenance including the servicing of equipment is carried out.
- Ensure that all equipment within your scope of work is maintained to the highest standard.
- Responsible for ensuring the operation of the yard stock control, transportation, and security.
- Ensure that the housekeeping of the yard is to a high standard. Ensure correct storage of hazardous materials and equipment within suitable areas and that cleaning and hygiene materials are available.
- Under no circumstances operate or allow others to operate, any machinery including forklift trucks, lorry mounted cranes and slings unless you/they have been trained and are in possession of a certificate of competence to operate these machines.
- Responsible for ensuring that all stock movements are accurately and correctly documented in accordance with company policy and procedures.
- Ensure that all equipment is painted in the company’s security paint if the materials are intended for hire use and any labels or on hire stickers are positioned on the equipment.
- Ensure that all customer queries are dealt with in a courteous, speedy and effective manner within the agreed time scales.
- Load and unload vehicles promptly within the confines of safety, ensuring only serviceable equipment is loaded.
- Use any safety equipment issued to you in the correct manner and for the correct purpose.
- Ensure that all paperwork has been processed at the correct time to enable the branch’s daily procedure to be undertaken without any problems that may result in unnecessary credits having to be raised.
- Report any damages or any accident immediately or at the first opportunity to the Yard Foreman or Yard Chargehand (in the absence of the Yard Foreman) or to the Branch Manager.
- Carry out specific projects as agreed from time to time and effectively implement Company policies and procedures.
- Carry out any reasonable management instructions as instructed.
- A minimum level of PPE that should be worn at ALL times, safety boots, Hi Vis vest and gloves. When operating machinery such as saws then eye protection and ear defenders must be worn in addition as described in local risk assessments.
- Have a due regard to Health & Safety and maintain responsibility around your working environment, other employees, customers and members of the public.

**Person Specification**
- Previous customer experience working in a service yard environment
- Team player
- Hands on approach
- Counterbalanced forklift licence
- Previous customer experience
- Confident telephone skills
- Proficient in Microsoft Software i.e. Excel, Outlook
- Excellent verbal and written skills
- Must have a minimum of 1 years relevant administrative experience, gained in the construction industry, or similar, or a customer service environment
- Process driven
- Ability to work in a complex and fast-paced environment
- Team player
- Hands on approach

**In return, we offer**:

- Competitive pay rate
- 24/7 access to an Employee Assistance Programme
- Bonus Scheme
- Health cash plan
- Excellent contributory company pension scheme
- Long service award
- Free on-site parking
- Employee referral scheme
- Free life insurance

**Benefits**:

- Free parking
- On-site parking

Schedule:

- Monday to Friday

Ability to commute/relocate:

- King'S Lynn: reliably commute or plan to relocate before starting work (required)

Work Location: One location