Customer Service Administrator

1 week ago

StokeonTrent, United Kingdom R J Lift Services Ltd Full time

**This position is for a Customer Service Administrator.**

**R J Lifts** not only prides itself as being a UK leader in the lift and escalator industry **but is the only UK Lift Company which is EOT Employee-Owned Trust.**

If you are successful for a role within the RJ Lifts Group, you’ll be part of a focused, creative, innovative and collaborative working culture where we value the contribution of everyone. The R J Lifts Group culture and focus is being ‘One Team’ with a ‘One Dream’ approach, which is to deliver the best customer journey and outcome for all our entire client base across the UK and Ireland.

**General Description**: The overall responsibility of the Customer Service Administrator is to effectively and efficiently manage the deployment of our Lift Service Engineering Team to ensure completion of servicing lifts within our client portfolio.

This is a pivotal role which involves regular contact with engineers, management teams, clients and other functions within our Business.

This is a fast paced role where you will be required to work on multiple projects in a client driven, results orientated environment.

Reporting into the Department Manager you will drive change and suggest new ideas and drive a 'customer-centric' culture within the operational service teams, as well as creating a fun working environment with good staff retention.

You will be a confident personality and be able to analyse and interpret data well. Your role will involve:

- Delivery of Breakdown and Service departmental key performance indicators and service levels - ensuring a high customer care culture at times
- Scheduling the field engineers
- Constantly reviewing and suggesting improvements to the customer service journey to improve the experience for customers and to drive profitability and growth
- Ensuring compliance to procedures all times

You will have the following skills/experience:

- Exceptional organisational and planning skills
- Commitment
- Experience of planning jobs (preferably from within an engineering background but not required)
- The ability to learn complex processes
- Change management
- Strong communication and analytical skills
- Ability to identify problems and inefficiencies and to develop and push through solutions & improvements
- Project management skills
- Working with CRM systems & IT packages
- Scheduling external works

**Hours**:37.50 per week - Monday to Friday (Typically between 8.00 am and 5.00 pm)

**Holidays**:22 days a year + UK Bank Holidays

This is an excellent opportunity to join this fast-growing well-respected lift services company

RJ Lifts is an Equal Opportunity Employer. RJ Lifts does not discriminate on the basis of race, religion, colour, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit and business need.

**Job Types**: Full-time, Permanent

**Salary**: Up to £19,500.00 per year

**Benefits**:

- Casual dress
- Company events
- On-site parking
- Profit sharing

Schedule:

- 8 hour shift
- Monday to Friday

**Education**:

- GCSE or equivalent (required)

**Experience**:

- customer service: 2 years (required)
- dispatch / planning resource / coordinating: 1 year (preferred)

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