Customer Service Administrator

Scheduling Administrator

**Salary**: £20,200 plus bonus between £1,800-£3,600 pa

Location: Stoke - On - Trent

**Who are we?**

A leading and rapidly expanding group who have benefitted from a string of successive achievements and impressive accolades, including 42 award wins in the last three years alone, a Gold Standard award from Investors in People and Extraordinary status in The Sunday Times 100 Best Company to Work For, for four years running.

They are one of the UK’s fastest growing and leading automotive glazing companies, innovation is at the heart of the business whether it be robotic lifting devices, wet weather canopies or new windscreen glues that will set even in damp or freezing conditions.

**What will my duties be?**

As a Scheduling Administrator, you will be responsible for the smooth running of the technicians’ day, including completing all administrative tasks, liaising with the technicians and customers, and ensuring the day-to-day schedule is running as planned. You will be taking calls from customers and booking and rebooking appointments.
- Completion of general administration duties to support the Deployment Centre Supervisor
- Speaking directly to customers and booking/rebooking appointments
- Ensure the efficient running of the scheduling system by manually intervening where required and maintaining effective communication with external customers, Technicians, and the Deployment Centre Supervisor.
- Liaise closely through clear and timely communication with external customers, technicians, and field management.
- Assist with controlling and replenishing the consumable stocks for the relevant area.
- Any other ad-hoc duties requested or advised by the Deployment Centre Supervisor or Area Service Manager.

**What we’re looking for**:

- Excellent customer care skills
- Organised and efficient
- Happy to take inbound calls
- Can work under pressure and in a fast-paced environment
- Adaptable to working in a small team
- Proficient IT skills
- Able to demonstrate a good level of planning and organising own workload
- Ideally previous call handling/office/admin experience but this is not essential

**Full Training Provided**

This role would suit someone who is bubbly, friendly and who has a great passion for customer service. The role calls for someone who is a hard worker, a real people person and likes a varied job role.

**What are the salary and hours?**

8:00 am -4:30 pm Monday - Friday, with one in every 3 Saturday morning, 8:00 am - 12:00 pm with an afternoon back in lieu in the week. 37.5 hours per week.

The role will be working in the office in High Wycombe, and you will be part of a dynamic and supportive team, working toward the same goals. Salary will be £20,200 plus a bonus between £1,800-£3,600 pa.

**What benefits are there?**

We offer 30 days holiday (including Bank Holidays) with the ability to buy and sell more days. We have a contributory pension scheme, health and wellbeing support, life assurance which is 4x annual salary, and a whole online portal full of individual benefits including retail discounts, memberships, discounted restaurants, cinema tickets and much more.

**Job Types**: Full-time, Permanent

**Salary**: £20,200.00-£23,800.00 per year

Additional pay:

- Commission pay
- Performance bonus

**Benefits**:

- Company pension
- Cycle to work scheme
- Discounted or free food
- On-site parking
- Referral programme
- Sick pay
- Store discounts

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Ability to commute/relocate:

- Stoke-on-Trent, Staffordshire: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)