Contact Centre Agent

2 weeks ago

StokeonTrent, United Kingdom Advantis Full time

Location - Stoke-On-Trent

Our working Hours - **Fixed early shift**:8am - 4.30pm Monday to Friday with one Lieu day off in the week and Saturday 8 - 5.30pm**

Salary - **£19,000 OTE £22,000**

We are looking for exceptional and motivated personalities to join our growing contact centre. As a HMCTS agent you will be acting on behalf of Her Majesty’s Courts and Tribunal Services.

Through both inbound and outbound calling you will provide professional support. Providing debt guidance to our customers always ensuring you find the best and fair solution for them. Including helping customers to pay off their debts, to resolving complex enquiries.

Your customer service skills, confidence in being able to problem solve and personal resilience will be essential in maintaining our expectations of exceptional levels of service. Your active listening skills and negotiation techniques will ensure that the right outcome is achieved for both our customer and for our clients every time.

To ensure that you are able to meet and maintain our high standards full induction training will be provided and further ongoing coaching and support.

The Skills you’ll need:

- To demonstrate drive and enthusiasm
- Able to project a positive and friendly attitude
- Ability to listen effectively and communicate clearly over the telephone
- Being organised and able to juggle multiple tasks
- Experience in a customer facing role ideally in a telephony-based environment
- Have GCSE Maths and English grades A-C or equivalent

The Benefits:

- Up to 33 days holiday (including bank holidays) and a defined contribution pension
- Employee awards, incentives and events
- Employee Assistant Programme
- Long service awards
- The location is only a short walk from Stoke city centre and the train station
- Free onsite parking
- Discounted First Bus Travel

Reference ID: HM-04

**Job Types**: Full-time, Permanent

**Salary**: £19,000.00-£22,000.00 per year

Additional pay:

- Bonus scheme

**Benefits**:

- Casual dress
- Company events
- On-site parking
- Referral programme
Schedule:

- 8 hour shift
- Overtime
COVID-19 considerations:
Covid secure measures in place.

**Education**:

- GCSE or equivalent (required)
**Experience**:

- customer service: 1 year (required)
Work remotely:

- No

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