Contact Centre Agent

2 weeks ago

StokeonTrent, United Kingdom Advantis Full time

**Location** - Stoke-On-Trent

**Our working Hours **- Are between 8am - 7pm Monday to Friday, with one Saturday worked per month of 8:30am - 1pm. Fixed and rotational shift patterns available.

**Salary - £19,000 OTE £21,400**

Here at Advantis we are always looking to grow our teams with talented people, just like you If you are passionate about customer service and love problem solving then look no further

The role:
You’ll be the main point of contact for our customers who each have individual circumstances and needs. Through both inbound and outbound calling you will use your knowledge and skills to ensure you find the best and fair solution for them. Your customer service skills will be used to their full potential as you will need to listen carefully, build rapport and negotiate. It will be your genuine empathy and ability to understand, which will lead you to find the most suitable outcome for our customers.

Are you new to debt collection? Don’t worry as we’ll provide you with full training to ensure that you’ll succeed in your new role.

**The Skills you’ll need**:

- To demonstrate drive and enthusiasm
- Able to project a positive and friendly attitude
- Ability to listen effectively and communicate clearly over the telephone
- Being organised and able to juggle multiple tasks
- Shows self-motivation and is target focussed
- Have GCSE Maths and English grades A-C or equivalent
- Ideally up to 1 years’ experience within a customer service retail or hospitality role or in another contact centre
**The Benefits**:

- Up to 33 days holiday (including bank holidays) and a defined contribution pension
- The location is only a short walk from Stoke city centre and the train station
- Free onsite parking
- Employee awards, incentives and events
- Employee Assistance Programme
- Casual dress
Reference ID: CC-005

**Job Types**: Full-time, Permanent

**Salary**: £19,000.00-£22,000.00 per year

Additional pay:

- Bonus scheme

**Benefits**:

- Casual dress
- Company events
- On-site parking
- Referral programme
Schedule:

- 8 hour shift
COVID-19 considerations:
Covid secure measures in place

**Education**:

- GCSE or equivalent (required)
**Experience**:

- customer service: 1 year (required)
Work remotely:

- No

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