Customer Service Advisor

1 day ago


Norwich, United Kingdom Gasway Services Ltd Full time

**We are pleased to share an opportunity for someone to join the team, as a Customer Service Advisor**

**Location**: Burnet Road, Norwich

**Key Responsibilities**:

- Provide excellent service to customers calling our Contact Centre, resolving queries at the first point of contact.
- Answer calls politely, quickly, and efficiently, adhering to call answering targets and GDPR procedures.
- Accurately log details of all calls for new and existing jobs, ensuring appropriate action is taken or escalated.

**What We’re Looking For**:

- Proven experience in a phone-based customer service role.
- Proficiency in Microsoft Office packages, particularly Excel, Word, and Outlook.
- NVQ in Customer Service and educated to GCSE level (desirable).
- Excellent verbal and written communication skills.
- Outstanding customer service skills, including empathy, understanding, and problem-solving.
- Ability to think laterally and work independently when required.

Are you passionate about delivering outstanding customer service? Do you thrive in a dynamic and supportive environment? If so, we want you to join our team at Gasway

Please follow the link below to see the attached Job Description for full details of your day-to-day duties and responsibilities.

**Job Types**: Full-time, Permanent

Pay: £26,732.16 per year

**Benefits**:

- Company pension
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking
- Referral programme
- Sick pay
- Store discount

Work Location: In person



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