Guest Experience Supervisor

**Job Ref**:DAL1767

**Branch**:Maldron Hotel Liverpool

**Location**:Maldron Hotel Liverpool, Liverpool

**Salary/Benefits**:Competitive Salary

**Contract type**:Permanent

**Hours**:Full Time

**Hours per week**:40

**Posted date**:22/05/2025

**Closing date**:24/06/2025

Perfectly positioned in the vibrant city centre, Maldron Hotel Liverpool places you right at the heart of the action. Just minutes from iconic landmarks, cultural venues, and major attractions, our team enjoys the best of what the city has to offer. From world-class concerts and sporting events at the MS Bank Arena to the historic charm of the Royal Albert Dock, there’s something for everyone just steps away. Shopping enthusiasts can explore Liverpool ONE, while music lovers can walk in the footsteps of The Beatles with famous sights nearby. Join us and be part of a workplace where city life meets opportunity.

**Guest Experience Supervisor**

Are you a dynamic leader with a passion for hospitality? At Dalata Hotel Group, we believe that great teamwork and leadership are at the heart of hospitality. Dalata Hotel Group are currently looking for an experienced Guest Experience Supervisor**who is eager to take ownership, elevate their teams, and drive outstanding performance while continuing to grow professionally.

In this role, you will enjoy the unique opportunity to shape the culture and success of your team and contribute to the strategy of this hotel. If you are looking for the next opportunity or move in your career in a supportive environment that values innovation and excellence, we invite you to be part of our thriving community at Dalata Hotel Group.

**Benefits**
- 50% Off FB in all properties
- €/£60 employee rate on rooms for all Dalata hotel
- 30% off Friends Family rate SAYE (Save As You Earn Scheme
- Pension access (Ask your HR Manager for local pension information)
- Performance-related bonus plan
- Development Opportunities through our Dalata Academy to support your career journey
- Free employee meals on duty
- Extra AL day for every year worked (5 days to a maximum of 5 days)
- Employee Assistance Programme
- Cycle to Work Scheme/Transport Schemes
- Staff Appreciation Initiatives, fun team-building activities and regular charity events

**Your Key Duties and Responsibilities**:

- Help in efficiently and effectively managing front office departmental operations
- Collaborate with the Front Office manager to maintain high standards in front office department and high morale among staff at all times
- To ensure effective communication between reservations department, reception accommodation. To ensure the smooth running of Guests journey, from booking stage to arrival.
- Working alongside the Guest Experience Manager to manage and lead traces packages for all guest arrivals
- To work alongside reservations team to lead and manage all group allocations from a front office perspective ensuring all reservation requests are met and executed
- To anticipate guests' needs whenever possible to enhance quality service and in turn enhance guest satisfaction
- Any changes or updates in regards to group details upon arrival and during their stay, are communicated to the reservations department; i.e name changes, room type requests, billing etc

**What You Will Need**:

- Experience within a similair role.
- Familiarity with hospitality industry standards.
- Experience in a 3/4-star hotel.
- Proficiency in English.
- Computer literacy.
- A customer-oriented and professional attitude.
- An outgoing personality
- Excellent organizational and time management skills.

**About us**

Dalata Hotel Group - We bring _the heart of hospitality_ to every hotel we own and operate. We see our growth and expansion plans as a way of spreading our unique way of caring for our guests further around the world, bringing better experiences to more people. Currently, the Dalata difference can be felt at each of our hotels in Ireland, the UK, Germany the Netherlands, and we’ll keep expanding this further, focusing on key UK cities, Dublin and Continental Europe.

Helping our people to grow and develop their careers is vitally important to us and is one of our highest priorities. We have many exciting and unique internal development programmes, each crafted to make sure our employees get the learning they need to be able to take the next step in their careers.

Perfectly positioned in the vibrant city centre, Maldron Hotel Liverpool places you right at the heart of the action. Just minutes from iconic landmarks, cultural venues, and major attractions, our team enjoys the best of what the city has to offer. From world-class concerts and sporting events at the MS Bank Arena to the historic charm of the Royal Albert Dock, there’s something for everyone just steps away. Shopping enthusiasts can explore Liverpool ONE, while music lovers can walk in the footsteps of The Beatles with famous sights nearby. Join us and be part of a workplace where city life meets o