Guest Experience Supervisor

**Guest Experience Supervisor - Cove Paradise Street, Liverpool.**

We believe in simplicity, beauty and efficiency. Ever the curious, it’s about little things. Big things. Unexpected things.

We are part of our local community and they are part of us. We believe in creating authentic, localised experiences for our guests.

There are no boundaries, in your role as Guest Experience Supervisor, as you will be responsible for providing all the reassurance our guests need to relax into their stay. Experiences they won’t find anywhere else.

As a key member of the reception team, you will be supervising and training the Guest Services Executives, and providing a memorable guest service and genuine hospitality at every stage of the guest journey - from taking the initial reservation, to providinga warm welcome and making a lasting impression when our guests checkout.

**What we look for.**
- Previous experience within hospitality is highly desirable (hotels, student living, hostels, build to rent accommodation, including wider hospitality sectors also etc).
- Self-sufficient, requiring little direction and day to day management.
- Tech savvy, who does not shy away from tech-based resolutions and interaction, good proficiency with IT systems and software.
- Clear verbal/written communication proficiency.
- Flexible and adaptable approach with a can-do attitude.

But most importantly, you will be human like us. Your decisions and ways of being will be inspired by our values that have been created and defined by our people; The Courage to Question, Evolve and Be Human.

**Our benefits.**
- Competitive salary
- Bonus scheme
- Excellent travel and development opportunities
- 22 days’ holiday (plus the option to buy more)
- Wellbeing benefits (cash plan and an Employee Assistance Programme)
- Free nights in our properties
- Recognition schemes
- Pension (the tax efficient way)
- Sick pay
- Other benefits tailored to you

**Our natural habitat.**

We believe in working flexibly - this includes flexibility in work location, working days and working hours. This may be ad hoc or permanent flexibility.Ask your recruiting manager or see our careers page for more information.

This is a full-time position, where you will be working 5 days out of 7 each week (including weekends and bank holidays)

This role is based at Cove Paradise Street, Liverpool. With over 170 shops, bars and restaurants, plus an 18-screen cinema, Liverpool ONE is the epicentre of the city. You’ll be minutes from the central station, and a short walk away from Chinatown, theiconic Royal Albert Dock and the Ropewalks, which is home to independent shops and eateries.

**About edyn.**

Here at edyn, we believe travel should be a rich journey of discovery. Our brands - Cove, Locke and SACO - offer soulful hospitality firmly rooted in their local neighbourhoods. Together, we’re creating sanctuaries for free-thinking urbanites across Europe.

**About Cove.**

Unlike other hotels, we’re not into labels. We’re into living. Cove offers guests a space like no other - carefully designed, uncluttered apartments that allow each person to make the most of every moment, and every mode. These day’s it’s not about clockingin then logging off, presenting then partying, or even weekdays and weekends. It’s about undivided, seamless living. Flowing from one mode to the next without interrupting. Working comfortably. Living efficiently. Blurring borders and being together, but withenough space for our guests. Work/life balance has changed, and we’re here for the future.