Senior Consultant, Custody Client Services

**About Northern Trust**:
Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.

Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families and institutions by remaining true to our enduring principles of service, expertise and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

**Role/ Department**:
Guernsey Custody Client Service team are responsible for 50+ clients. The department has a high level of interaction with internal teams to source information which enables the team to provide Prompt Quality Responses for all client queries.

The individual should have transferrable skills that will add value to the Custody Client Service team.

This is an excellent opportunity for an experienced individual to join a team who are committed to providing exceptional client service to our network of clients

**The key responsibilities of the role include**:

- Provide management, leadership and guidance to staff, creates an environment that encourages employee engagement, teamwork, and communication.
- Conducts performance management and career development processes; Recruitment, talent and succession planning; and staffing and disciplinary actions.
- Proactively prepares to ensure an effective onboarding experience for new Partners.
- Build working relationships with clients
- Develop and maintain effective relationships with critical business partners, internal clients & relevant third parties, e.g. trustees, external advisors, consultants, etc.
- Oversee the delivery of daily functions and tasks in order to meet client Service Level Agreements.
- Ensure appropriate operational controls in order to manage and mitigate risk to Northern Trust.
- Research, analyse and resolve complex client inquiries
- Carries out complex activities with significant financial, client, and/or internal business impact; delivers a work product that requires little revision.
- Contribute and participate in scheduling and conducting Quarterly Service Reviews, Due Diligence meetings, and other Client meetings as required.
- Responsible for understanding the client’s business and needs/deliverables

**Skills/ Qualifications**:

- Experience within Fund Services (preferably Custody)
- Technical knowledge of the securities industry, its products and instruments.
- Strong leadership skills, and also as an advocate for the company.
- Excellent interpersonal skills including ability to persuade and influence change / best practice.
- Ability to communicate with partners and clients at all levels.
- Ability to create and foster an inclusive environment within overall team.
- Ability to learn and share client strategy, infrastructure, products, and key personnel across the organisation.
- Proven ability to improve service delivery, efficiency, effectiveness and productivity.
- Possess the initiative to take ownership and lead projects resulting from market/regulatory changes.

**Working with Us**:
As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve Join a workplace with a greater purpose.

**Reasonable accommodation**:
We hope you’re excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.