Operational Support Administrator

2 days ago

London, United Kingdom Mercer Full time

Operational Support Administrator (Wealth)

Can you multi task and deal with multiple priorities?

Are you interested in working for a world-class organisation, working with a variety of clients?

The purpose of this role is to work as a member of the Operational Support Team for Mercer Private Wealth (MPW).

This team aim to improve the controls and efficiencies for MPW by providing systems & database cleansing support to the client facing MPW team as well as monitoring adherence to MPW processes. The team also work closely with and support the work of the offshore team.

This is a hybrid role that has a requirement of working at least three days a week in the office.

We will count on you to:

- Assist with the allocation of queries received into the Operations Support Inbox. Working with the Operations technical team where required to ensure issues allocated to them are also resolved and
- Deal with inbox queries promptly, keeping all involved updated on progress where the issue cannot be resolved immediately.
- Action tasks allocated to you on Intelliflo Office (iO) promptly, prioritising where necessary
- Accurately complete monitoring checks to confirm adherence with processes in line with agreed timescales and ensuring that iO is updated accordingly. Raising any issues to the Operational Support Manager for further action
- Produce and issue client mailers
- Process and allocate incoming post in line with procedures
- Provide support to the offshore team, answering queries and providing additional guidance and training where required. Completing regular spot checks to ensure the ongoing compliance with procedures, reporting any issues to the Operational Support Manager
- Assist the Operational Support Manager with the implementation of ad hoc projects as required.

What you need to have:

- Good background in Administration or a customer focused role
- Excellent working knowledge of Microsoft Office suite, particularly Excel
- Excellent attention to detail
- Ability to work on own and as a team player, establishing good rapport with clients and colleagues
- Excellent time management and planning/organisational skills, ability to work to deadlines
- Related business experience and technical knowledge to appropriate level

What makes you stand out?
- Financial Services background

Why join our team?:

- We help you be your best through professional development opportunities, interesting work and supportive leaders.
- We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
- Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

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