Debt Collection Agent

3 days ago


Leicester, United Kingdom CCP Full time

We are currently working with an established housing association-based Leicester as they look to recruit several Early Intervention Officers.
As an Early Intervention Officer, you will be expected to support the Income Collection function to maximise and sustain rental income and prevent escalating arrears. Part of the role will be supporting campaigns, proactively contacting customers, and managingpayment arrangements.
To be considered for this role you must have experience working in a housing environment / debt collection or knowledge of universal credit. You will be a customer centric individual who thrives to deliver high quality customer service and demonstrate an empatheticand considered approach when dealing with customer enquiries.
**Key Deliverables**:

- Manage low level case arrears by using intervention and prevention strategies to minimise cases from escalating.
- Discuss expired and cancelled payment arrangements to make affordable agreements with customers.
- Contact customers to discuss payment options and identify customer needs.

**Salary**:£21,500 with the opportunity to increase to £23,700 over the first 12 months.
**Contract type**: Permanent - Full Time
**Hours**: Monday - Friday (08:30 - 15:30 / 09:00 - 16:30)



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