Debt Collection Officer

2 weeks ago


Leicester, United Kingdom Leicester City Council Full time

**Job details**:
Job reference

REQ5881

Date posted

15/07/2025

Application closing date

29/07/2025

Location

Town Hall

Salary

£27,711 - £30,060 Per Year

Package

Total benefit value (includes pension contribution and full holiday entitlement): £40,825.24

Contractual hours

37

Basis

Full time

Job category/type

Finance

Attachments

Job Description June 2025 (9).pdf

**Debt Collection Officer**:
Job description

Full Time / 37 hours per week / Permanent

The Income Collection team is part of the Business Service Centre, our primary goal is to maximise the collection of debt outstanding to the council across a range of services. Joining us, you’ll contribute towards this goal by dealing with businesses and customers to pursue debts owed to Leicester City Council and ensure they are paid in a timely fashion. This is an important role in ensuring that the council’s income is maintained, and the amount of debt owed to the council is minimised and reduced.

This is a full-time post working 37 hours a week based at Town Hall.

**What you’ll be doing**

You will deal with external debt enquiries and various forms of correspondence. For example, missing payments, reconciliations, remittances & sensitive case queries i.e., financial hardship, social care, and deceased cases including contact with external bodies such as solicitors, debt advice agencies, insolvency agents & bailiffs.

In addition, you will manage internal enquiries and responses between departments issuing invoices and the debtors being invoiced, when queries, disputes and complaints are received, to ensure timely responses, whilst monitoring and reviewing payment arrangements.

**What you’ll need**

You will be able to communicate effectively to deal with customer enquiries and have significant experience working in a customer-focused environment, including face-to-face, telephone and written communication and have experience in working in a finance environment with any forms of credit control, debt enforcement or account receivable experience being particularly desirable.

**What we can offer you**

As well as the satisfaction of helping to improve thousands of lives across Leicester, you can look forward to a work environment that encourages a healthy work/life balance. You’ll enjoy generous annual leave, membership of the Local Government Pension Scheme and the option of flexible working. We’ll also give you the chance to develop your skills and expertise with a variety of training and development opportunities. In addition, you can choose from a number of flexible benefits, including discounts on city buses and trains. For an illustrative value of your benefits package, take a look at our benefits calculator.

**Join us**

For an informal discussion about this post, please contact: Rob Steedman, Operational Income Collection Control Officer 0116 454 1827.

Interviews / Assessments will take place week commencing 4th of August



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