Field Resolutions Agent

1 week ago

City of Leicester, United Kingdom Utility Collections Ltd Full time

**Field Resolutions Agent - Home Based - Nationwide Travel**

**£35,000 to £37,500 per year**:

- Company car
- Fuel card
- Hotel & Food allowance
- 40 hour week across 4.5 days
- Excellent career prospects
- Growing organisation

We are seeking a professional and reliable Field Visiting Agent to represent our company on-site at commercial properties. The primary responsibility of this role is to hand-deliver formal documents such as Letters Before Action and Letters of Intent to commercial properties which Utility Collections have been instructed by our clients to assist in recovering and/or resolving outstanding debt. This role is critical in supporting the process and legal escalation processes by ensuring timely, traceable delivery and professional interaction at the point of contact.

The role will include working nationally and staying away for up to three nights a week.

**Key Responsibilities**:

- Visit commercial sites to deliver formal literature relating to overdue energy accounts.
- Ensure proper and professional handover of documentation, confirming receipt where appropriate.
- Record visit details, photos, time, location, and delivery outcomes.
- Communicate respectfully with on-site personnel and represent the company in a professional manner, if applicable.
- Identify and report any relevant on-site information (e.g. vacant premises, signage, company trading names, landlord or neighbouring businesses).
- Collaborate with the internal department to coordinate visits.
- Maintain a high level of confidentiality and integrity while handling sensitive client information.

**Skills**:

- Strong interpersonal and communication skills.
- Professionalism when dealing with clients face-to-face.
- Ability to remain calm in potentially tense or emotionally charged situations.
- Basic understanding of debt recovery processes and legal correspondence (preferred).
- Good attention to detail and record-keeping skills.
- Self-motivated and able to manage time and travel efficiently.
- Comfortable using mobile or devices for route planning and reporting.

**Work Experience**:

- Previous experience in a field-based role is desirable but not essential.
- Understanding in Energy Industry, Debt Recovery, Disconnections or legal process is an advantage.
- Full UK driving licence required.
- Clean DBS check.

**If you've worked in any similar roles such as the following, please apply, we'd love to hear from you...**

Field Outreach Agent, Field Services Coordinator, Field Support Specialist, Client Engagement Field Officer, On-Site Client Liaison, Regional Field Agent, Field Operations Associate, Mobile Client Representative, Field Interaction Officer, Customer Relations Field Advisor, Work from Home Advisor, Fully Remote Support Worker

  • Field Resolutions Agent

    7 hours ago

    City of Edinburgh, United Kingdom Utility Collections Full time

    Join to apply for the Field Resolutions Agent role at Utility Collections Field Resolutions Agent - Home Based - Nationwide Travel £35,000 rising to £37,500 per year Company car Fuel card Hotel & Food allowance 40 hour week across 4.5 days Excellent career prospects Growing organisation We are seeking a professional and reliable Field Visiting Agent to...

  • Field Resolutions Agent: Remote, Nationwide Travel

    4 hours ago

    City of Edinburgh, United Kingdom Utility Collections Full time

    A leading debt recovery service provider in the UK is looking for a Field Resolutions Agent. This role involves traveling nationwide to deliver important documents to commercial properties, requiring strong communication skills and a full UK driving license. Candidates should be self-motivated and able to manage their time effectively. The position offers a...

  • Field Resolution Officer

    2 weeks ago

    Leicester, United Kingdom MPAAS Full time

    **Field Welfare Officer** Revenue Services Department Field Based **Who are Fulmar Services?** Fulmar Services are a leading customer resolution business, our clients are some of the biggest energy providers across the UK. We support our clients by visiting their customers premises to engage and understand any issues, guide conversations, identifying...

  • Field Agent

    2 weeks ago

    Leicester, United Kingdom Interactive Contact and Resolution Full time

    **Field Agent / Commercial Accounts** **Leicester and surrounding postcode areas** **Earnings: Realistic OTE = £30,000.** **Company pension** **Hours: Between 8am and 8pm, Monday to Friday.** We are looking for a Full Time Employed Field Interaction Manager to visit commercial water accounts. Whether you are an experienced Field Agent or not we want...

  • Customer Resolution Agent- Broker Team

    2 days ago

    Leicester, United Kingdom Centrica Full time

    **Customer Resolution Agent - Broker team** (CBS Energy Supply) Level 8 **Location** Spinneyside, Leicester (Flexible working, commutable distance to Leicester office a few times a month). **Purpose Statement** **Accountabilities** - Deliver outstanding service, with a focus on maintaining and building the relationship with our TPI’s to deliver a...

  • Customer Resolution Agent

    4 days ago

    Leicester, United Kingdom Centrica Full time

    **Job Title**:Customer Service Advisor** **Location**: Spinneyside, Leicester (Flexible working, commutable distance to Leicester office a few times a month) **Purpose Statement** This person will be responsible for delivering a market leading customer service in our Centrica Business Solutions Energy Supply teams. They will manage the day to day contact...

  • Self Employed Enforcement Agent

    6 days ago

    Leicester, United Kingdom Marston Holdings Full time

    **Self-Employed Enforcement Agent** **COMMISSION ONLY - Uncapped, realistic OTE £35K-£90K (after certification)** **Full UK Driving Licence Required** Are you looking for a new challenge? Do you approach new challenges with a can-do attitude? Then this could be the role for you! Our self-employed Enforcement Agents/Bailiffs are the front line of our...

  • Driving Field Agent

    2 weeks ago

    City of Edinburgh, United Kingdom Randstad Delivery Full time

    A leading employment agency in the United Kingdom is looking for a Driving Field Agent to engage with customers in various locations. This role involves driving to new areas, engaging customers with upbeat conversations, and requires a valid UK Driving License and owned car. Offering a pay rate of £12.55 per hour with potential travel up to 40 miles....

  • Debt Resolution Officer

    4 days ago

    Leicester, United Kingdom Yü Group Full time

    **Description**: **Reports to**:Debt Resolution Team Leader **Location**: Leicester Office LE3 5BZ **Working hours**:Monday to Friday Shift Pattern 37.5 hours a week with weekend availability. **Salary**: £23,000 We are looking to expand our Debt Resolution Team to our Leicester office, due to continued success & growth and have created an exciting...

  • Booking Agent

    2 weeks ago

    Leicester, United Kingdom Showsec Full time

    Showsec is recruiting for a Booking Agent to play a key part in our Booking Department which is a crucial support service for our operational activities. Join us and you’ll be part of a fast-paced team that provide a key function to support the continued success of Showsec. This is a demanding and fast paced role providing a front-line service to the...