Duty Operations Officer

**Support our students at every stage of their journey.**:
**Doing things differently.**:
**Duty Operations Officer x 2**:
Campus: NTU London

£29,290 per annum (London Allowance included)

Full time/Permanent

**Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment where no two days are the same? Join our front of house team as a Duty Operations Officer at Nottingham Trent University London (NTU) & step into the buzz of operational leadership.**:
As a Duty Operations Officer, you’ll be at the heart of our university’s frontline services supporting all staff, students and visitors to the University. It is a varied and active role, which requires thinking on your feet, the ability to be flexible and adaptive. You will ensure a safe and secure environment, provide exemplary customer service from the reception desk, make lightwork of administrative tasks, and support with delivering the catering and hospitality offer. If you thrive on action, love to lead from the front, and want to make an impact every day whilst learning and developing, then this role is just for you.

NTU London is a vibrant satellite university campus. We run a series of courses with an emphasis on creative technologies and regularly host events for students, partners and collaborators, and the wider community. The role will be based in and around the “Social Space”- which is the hub at the centre of the campus’s operations where students, partners and university staff get to meet, socialise, network and collaborate. As Duty Operations Officer, you will provide a warm and helpful presence in this space. You will help to oversee the smooth running of the day-to-day operations including being the first point of contact for resolving immediate operational challenges as well as being the duty officer during student and commercial events.

The role will require organisation, communication, problem solving, leadership and customer service skills and may involve working shifts including evenings and occasionally weekends. Some training can be provided for role-specific tasks.

**Interview date**:28th, 30th & 31st October 2025

**About Us**:
Nottingham Trent University is a successful and ambitious university that is recognised for its innovation and inclusivity and being bold enough to do things differently.

Our Campus Operations team work tirelessly behind the scenes to support our students. Whether you're making sure our students are safe, serving up delicious meals, or ensuring every package reaches its destination, your role matters. Our team's dedication ensures smooth operations, safety, and exceptional experiences.

**Join Us**:

- **Hybrid working**:

- we encourage and offer a mixture of office working and working from home. You're empowered to define how you work best for the benefits of your stakeholders.
- ** Flexibility** - take ownership over how you get your work done. We're open to different working patterns and approaches.
- 25 - 30 days annual leave, plus statutory bank holidays and 5 university closure days pro rata.
- ** Salary Sacrifice Retirement Savings Plan** with life assurance and income protection. Available to colleagues who choose to opt out of the contractual pension scheme. Minimum colleague contributions of 0% matched with **minimum NTU contributions of 8%.**:

- Range of health and wellbeing services, including a Health Cash Plan, voluntary benefits, discounts, and savings for all colleagues.
- Access to a wealth of formal and informal professional development opportunities to develop your skills and advance your career.
- And a whole lot moreFind out more about the range of benefits we offer.

**Safe and Inclusive**:
Please note that this role is covered by the Rehabilitation of Offenders Act (1974) and successful applicants will be asked to declare any unspent criminal convictions.