Receptionist

**M&C Saatchi Group - who we are**

M&C Saatchi Group are a creative company of five specialist divisions, connected through data, technology & culture, to deliver Meaningful Change for clients.

Change that makes a substantial contribution to commercial growth and leaves a positive impact on the world, because there is no longer a choice between the two.

To deliver Meaningful Change we**:Navigate** complexity with a deeper, more accurate understanding of people, culture and society **Create **connections with a wide range of creative and technical capabilities **Lead **value creation by identifying how and where creativity can unlock new value for clients Our five core divisions are: Connected Creativity; Passion Marketing; Global & Social Issues; Brand, Experience & Innovation; and Performance Media. How we work is based on two core principles - Brutal Simplicity of Thought and Diversity of Thought. Together they guide how we solve problems and how we build integrated specialist teams. We are Headquartered in London but operations span 23 countries with major hubs in the UK, Europe, Middle East & Africa, Asia and Australia.

We are building a fair and equitable organisation, reflecting the global markets in which we operate placing Diversity, Equity, and Inclusion, (DEI), at the heart of how we plan and operate. But through action, not just words, we will continue to use our cultural influence to act as leaders, allies, and advocates for change. And we will continue to shape our business to reflect the diversity of the world we live and operate in.

**Receptionist - Job Description**:
**Job Title**:Receptionist

**Reporting to**: Head Receptionist
**Location**:M&C Saatchi - 36 Golden Square, W1F 9EE
**Hours**:
40-hour week office-based role. Rota hours are between 8.30am - 6.00pm, Monday to Friday, unless otherwise requested.
**Job Outline**:
To serve as a coordination point between the internal operations of the M&C Saatchi Group and the external world of our clients, remembering that the Receptionist is the first front line person representing the Group.

To answer all Switchboard calls in a timely and professional manner, following the general standards and procedures.

To provide professional support to the Operations Team, ensuring that company standards are maintained and that client expectations are met within the agreed objectives for the location.
**Reception Duties**:
The main day-to-day duties include, but are not limited to the following:

- Follow all standards and procedures as outlined in the Reception S.O.P.’s.
- Answer the telephone (main switchboard and reception) in a polite, friendly, and professional manner at all times to agreed standard.
- Meet and greet clients and visitors (including offering drinks and making them feel welcome) and to inform relevant parties of their arrival.
- Register all arriving clients on the Visitor Register following security policies and procedures.
- Keep a track of your guests, know who they are waiting for and which meeting room is booked for them.
- Keeps a safe and clean reception area always.
- Have full knowledge of the Manhattan Room Booking System
- Ensure meeting rooms are tidy, stationary stocked and correctly set up for upcoming meetings.
- Maintain a comprehensive and accurate working record of room bookings.
- Take bookings for meeting refreshments, breakfasts, and lunches.
- Check next day’s bookings & make amendments as necessary.
- Serve as an information source for clients.
- To report any faults in meeting rooms and Reception areas.
- To provide after hours receptionist presence if required.
**Office Duties**:
The main day-to-day job duties include, but are not limited to the following:

- Office service admin (Outlook photos, staff movements, update telephone lists).
- Ad hoc administration support.
- Service helpdesk (log faults, repairs, liaise with IT support when required).

**Hospitality Duties**:
The main day-to-day job duties include, but are not limited to the following:

- Working with the Catering Department to ensure Hospitality services are delivered correctly to all meeting rooms (including clearing of rooms where necessary).
- To provide an excellent standard of client service.
**Additional Duties**:
The main day-to-day job duties include, but are not limited to the following:

- Carry out any task deemed reasonable by your manager.
- Undertake role of Fire Marshall as required.
- Undertake role of First Aider when training complete.
- To take responsibility for contributing towards your own development with the guidance of the Head Receptionist and to attend training courses as identified.
- To show commitment to company values in all aspects of your role.
- To act as a positive ambassador for the business.
**Essential skills**:

- 5* Reception skills
- Presented and immaculately groomed at all times.
- Polite, tactful, and diplomatic
- Energy, Confidence, and enthusiasm
- Ability to work under pressure
- Able to co