Duty Operations Assistant

2 weeks ago

London, United Kingdom Peabody Full time

Here at **Peabody**, we have an opportunity for a **Duty Operations Assistant** on a Temporary basis based in South East London area. This role is a Zero hour contract, so flexibility to cover various sites across London and Thamesmeadis required.

**About the Duty Operations Assistant role**:
Reporting to the Community Properties Supervisor, the **Duty Operations Assistant** will work in an operational capacity to ensure the smooth running of various PCF Community Hubs and support the operations of PCF Community Properties acrossLondon.The Duty Operations post is a multifunctional role concerned with all operational functions falling within PCF remit for the successful running of the community hub portfolio.This includes but is not limited to; being a friendly face while fulfillingfront of house reception duties; provision of administrative support
- including bookings, finance and data input; carrying out basic compliance functions; room set-up/down; reporting of repairs & cleaning where required.

**What you can expect to be doing as our Duty Operations Assistant**:

- To update and maintain systems/ records as required to ensure that information/data is kept up to date and accurate and that KPI’s are met
- Be the first point of contact for Centre visitor
- To work flexibly across multiple sites and including some evenings and weekends to fit with the needs of the business
- To carry out tasks in accordance with the cleaning schedule, ensuring that both day to day duties and periodic cleaning are timely and completed to an appropriate standard
- This role will require an Enhanced DBS check._

**What we’re looking for in our Duty Operations Assistant:??**
- Someone to develop and maintain effective relationships with internal and external stakeholders in order to support our customers
- Someone to advise and support our customers in resolving their queries and issues, ensuring that their expectations are managed and proactive resolutions are identified
- To provide a welcoming and responsive reception service to all visitors to Community Hubs and ensure telephone calls are handled politely and efficiently

If you feel have the skills and experience to become our **Duty Operations Assistant,** please click **‘apply’**now
- At Peabody, where possible, we provide flexible working opportunities from day one to our employees, as we recognise the importance of a good work-life balance; and to improve our productivity and performance, we embrace agile working, which means ifyou are in a desk based role, that will be a hybrid of office and home working. If your role is in a client facing environment, appropriate base location will apply._

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