IT Assistant

10 hours ago

London, United Kingdom Pho - Operations Full time

IT Assistant

Join the Phomily

**About the of Assistant role**:
We are looking for an IT Assistant to join our Head Office team This a fantastic role with lots of room for development within the business. The IT Assistant is required to support & maintain computer networks and communications systems throughout our sites, navigating though IT queries and directing teams to correct resources and 3rd party supports to maintain continuous operation.

IT working experience is necessary, applicants should ideally have restaurant experience. Will need to understand hospitality operations and the impact of I.T issues on trade.

**Responsibilities of IT Assistant include**:

- Managing restaurants IT needs in their entirety at both a 1st and 2nd level support. Directly working with sites and the operations team to maintain a high-level SLA and zero operational downtime.
- Working directly with sites on IT issues & actively triage open support cases with other agencies, as well as working with existing 3rd party IT support facilities.
- Maintaining and improving EPOS systems and database. Managing digital Menus, recipes and interfaces in tandem with finance and kitchen development departments. It is important you have a good understanding of digital menu ledgers and can efficiently manage new and old product records, understanding how they intersect with other systems and departments.
- Manage IT assets both new and existing. You would be required to manage the purchasing and distribution of all IT equipment to the estate, in a ready to use state as soon as needed. Maintaining an active registry of the equipment that is in the estate & health of the equipment. Being proactive with replacement before operational impact.
- New site Openings IT software and hardware setup. Liaising with contractors during the build and preparing the site for opening.
- Management of estate cyber security. Maintaining existing physical and software infrastructure throughout the company. Keeping a familiarization with current and developing security vulnerabilities. Working with our 3rd party consultants to insure against breaches and operational impact.
- CCTV maintenance and monitoring. Keeping track of what sites are adequately covered and backed up. Actively Maintaining hardware at site before failure.

**Benefits of Working at Pho**:

- A fantastic environment to drive your career forward
- Amazing staff parties
- Free meals when working on site
- Pension scheme
- 50% off food & booze in all our restaurants (up to a table of 6)
- Exclusive benefits platform with access to amazing discounts at thousands of restaurants, shops, supermarkets and so much more
- Access your pay as you earn it through our Early Pay system
- Private GP helpline and access to private prescriptions for you and your family
- Wellbeing support through our Employee Assistance Programme (Hospitality Action)
- 28 days paid holiday

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