Service Coordinator

2 weeks ago

Derby, United Kingdom SYNTEGON Full time

Company Description

**Job Description**:
**Summary (of role and how it fits within organisation)**

Support daily operations of the Service department including compliance and administration functions

**Key Responsibilities**

Within area of operation, the Service Coordinator will:

- Ensure all incoming service customer enquiries are handled efficiently and effectively in line with work instructions
- Process customer quotation requests and follow-up on open quotations
- Process and oversee customer orders are in line with budgets from sales handover through to final invoicing
- Process Service Engineer timesheets & expenses for invoicing purposes
- Provide information and assistance regarding supply and availability of Spare Parts, Service Engineers and Modernisations
- Support Field Service coordination and liaise with all Service Engineers
- Liaise with ESC’S regarding engineer availability, quotations and orders
- Liaise with customer to ensure successful completion of orders, including communicating updates from ESC’s to customers
- Perform general office administration tasks relative to Service department i.e. maintaining CF service records & reports, filing
- Work in coordination with internal departments
- Work to PAGB-CSC2 processes and procedures
- Follow company directives and guidelines, including;
- Health & Safety Policy
- Product Liability Standards
- Quality Policy
- Syntegon Corporate Values
- Business Code of Conduct
- Information Security & Data Protection Rules

**This list is not exhaustive and serves only to highlight the main emphases of the position. As the position and company develops, the tasks may expand or change accordingly**

**Qualifications**:
**Knowledge and Skills**:
The job holder will hold the following knowledge and skills
- Customer Service Excellence
- Ability to process data within deadlines & priorities
- Strong communication skills
- Flexible, Team player
- Packaging Engineering knowledge (beneficial)
- SAP knowledge (beneficial)
- IT conversant (Microsoft Office minimum)

Additional Information
**Remuneration & Benefits**
- Competitive salary
- 25 days holiday per year + public holidays
- 37 hour working week (Mon to Fri)
- Staff discount for various retailers including access to company benefits platform (Perkbox)
- Medical cash plan
- Flexi Time
- Life Assurance (7 x annual salary)
- Income protection
- An excellent opportunity to gain experience within a global company

Syntegon is a global employer that values diversity within the company, we celebrate differences and foster an environment in which all identities are equal.

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