Coordination Assistant

1 day ago

Derby, United Kingdom Arriva Full time

Arriva Road Transport Services (ARTS) which is part of Arriva UK Trains and oversees and manages all aspects of coaches, buses, taxis and coordinators which are provided for rail replacement, special events, school support and train crew support across the portfolio of customers within ARTS in both a pre-planned and on an emergency basis.

We have an exciting new role within Arriva Road Transport Services (ARTS) to join the team as a Coordination Assistant. This role is on a 12 month fixed term contract. The location will be based out of our Derby offices.

Reporting to the Coordination Manager, the Coordination Assistant will be responsible for supporting with the management of Coordinators across the Arriva UK Train Operating Companies. The role will involve regular contact with both internal and external clients and is vital for the continuing success of our existing energetic and dynamic team in a growing business environment within the Road Transport Services.

**Role Detail**

Supporting the Coordination Manager with the day-to-day management of the coordinators.

Act as first ‘point of contact’ for any enquiries, requests, or business opportunities for Coordinator requirements.

Assisting the Coordination Manager in administering a roster of 280+ casual coordination staff in terms of shift allocation and KPI reporting.

Produce / distribute departmental paperwork.

Ensure that procedural timescales are adhered to at all times.

Supporting with collation of payroll information for processing within set time parameters

Collate operational feedback and evaluate any potential improvements.

Assist the Coordination Manager with processing and reconciling department invoices from external suppliers for coordinators

Maintain a robust and accurate filing system (both electronic and physical) to manage archive and reference material.

Maintain a positive working relationship with key stakeholders (internal & external), representing the interests of Arriva UK Trains in a positive and professional manner at all times.

Support the Coordination Manager in the business and commercial development of the department.

**Essential**

Good organisational skills

Excellent communication and telephony skills

Ability to work on multiple tasks and prioritise workload appropriately

High level of attention to detail

Good knowledge of UK Geography

Strong I.T. skills (MS Excel)

Excellent time management skills

**Desirable**
- Experience of working in a people management role
- Experience of working in the transport industry
- Strong initiative and desire to learn
- Ambition to progress

We acknowledge the importance of our people's diverse experiences, talents and cultures. Embracing diversity and inclusion is a key component of our talent strategy. The creation of a diverse, inclusive workforce is central to our ability to unlock potential and enhance our success.

**Job Types**: Full-time, Fixed term contract

**Salary**: £26,000.00 per year

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Derby: reliably commute or plan to relocate before starting work (preferred)

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