Revenues Assistant

Job title: Revenues Assistant

**Salary**: B3 - £25,584 to £27,269

Hours: 37 hours

Contract: Permanent

Location: Civic Hall, Leeds, LS1 1UR

As a Revenues Assistant you’ll thrive on working in a dedicated team collecting almost £1 billion of vital income for the Council which funds the services we provide.

It’s not just about collecting money though. Part of your role will be to ensure that people are in receipt of any discounts and reliefs and other support they are entitled to.

Leeds City Council is one of the largest employers in the region with over 14,000 employees. We seek to recruit and develop talented individuals who embody our

**council values**

and

**ambitions**


**About you**

As a Revenues Officer, you will bring to the role:

- Financial Assessment: The ability to assess financial circumstances and negotiate appropriate payment arrangements.
- Technical Proficiency: Experience in operating PCs to input and access information accurately.
- Service Improvement: A commitment to enhancing the quality and efficiency of the service.
- Team Collaboration: A dedication to working as a team, contributing to team building and effective teamwork.

**About the role**

The Revenues team are responsible for the collection of almost £1 billion of Council Tax, Business rates and other income for the Council. This income helps to fund the vital services which the council provides to its citizens.

You’ll also have the exciting opportunity to focus on your personal growth and development, empowering you to reach your full potential.

**What we offer you**

We take pride in offering the best employee experience, with benefits including:

- a competitive salary and annual leave entitlement plus statutory holidays
- membership of the West Yorkshire Pension Fund with generous employer contributions
- a clear career pathway and continuing professional development opportunities
- a range of
**staff benefits**

to help you boost your wellbeing and make your money go further

**How to apply**

**Read our guidance**

**If you do not have the right to work in the UK, you must consider your own eligibility for sponsorship for a particular role through the**

**Skilled Worker visa**

**route before applying. To be eligible for sponsorship you'll usually need to be paid the standard salary rate of at least £38,700 per year or meet one of the other eligibility criteria. Ensure you are eligible before applying.**

**Job description**

**Job purpose**

Flexibility is required as the postholder may be asked to undertake duties from other teams or move teams as the need arises.

**Responsibilities**:

- Telephoning customers to collect debts.
- Responding to customers’ letters using Microsoft Word or equivalent.
- Liaison with Leeds Benefits Service, other council departments and external bodies such as Bailiff companies with regard to individual cases.
- Following work instructions/procedures to ensure that customers receive a consistently high standard of service.
- Assisting in the production of information for management reports.
- Accurately updating computerised databases.
- Assisting with training, supervision and mentoring of clerical and newly appointed staff.
- Instigating appropriate collection and enforcement proceedings on unpaid local taxation and sundry income debts via reminder notices, summonses, distraint, Attachment Orders & Insolvency proceedings.
- Providing general assistance to clerical and senior officers throughout the Agency and the Council as a whole, including working towards performance standards and objectives.
- To abide by all policies, procedures and strategies.

The duties outlined are not meant as an exhaustive list and will also comprise any other duties within the spirit of the post commensurate with the job evaluation outcome for this post.

**Qualifications**: No specific qualifications are required for this role.

**Essential requirements**
- Able to respond to customer and other enquiries by telephone or face to face and in writing.
- Able to assess customers’ financial situations and ability to pay, and to negotiate appropriate payment arrangements.
- Able to deal calmly but firmly with challenging customers.
- Able to assist in the training & mentoring of staff.
- Able to make an effective contribution to a team.
- Good written and numerical skills
- An understanding of a Local Authority's functions and financing.
- An understanding of Local Taxation legislation including collection and recovery procedures.
- An understanding of the fundamentals of customer service.
- Experience of dealing with telephone enquiries relating to a variety of people and organisations.
- Experience of general office work.
- Experience of operating PCs to input and access information accurately and effecting alterations to a computer database.
- Experience of working to timescales and performance standards.
- Experience of negotiating arrangements for payment.
- Working as part of a team, contributin