Revenues Officer

Job title: Revenues Officer

**Salary**: C1 - £27,711 - £30,060

Hours: 37

Contract: Permanent

Location: Civic Hall, Leeds, LS1 1UR

In the role of Revenues Officer you’ll thrive on working in a dedicated team collecting almost £1 billion of vital income for the Council which funds the services we provide.

It’s not just about collecting money though. Part of your role will be to ensure that people are in receipt of any discounts and reliefs and other support they are entitled to.

Leeds City Council is one of the largest employers in the region with over 14,000 employees. We seek to recruit and develop talented individuals who embody our

**council values**

and

**ambitions**


**About you**

As a Revenues Officer, you will bring:

- Exceptional Customer Service: Provide excellent customer service by speaking to members of the public on the telephone, resolving enquiries, and taking escalated calls from Revenues Assistants in a debt collection environment.
- Team Support: Assist the management team with coaching and training new staff.
- Legislative Knowledge: Stay up to date with relevant business rates and council tax legislation, and perform other duties as necessary to ensure effective service delivery to the citizens of Leeds.
- Performance Achievement: Work as part of a team to achieve performance targets related to the collection and administration of council tax, business rates, or sundry income.

**About the role**

Effective revenue collection is crucial for maintaining the council’s budget, ensuring the availability of funds for essential public services and community projects The Revenues team are responsible for the collection of almost £1 billion of Council Tax, Business rates and other income for the Council.

You’ll also have the exciting opportunity to focus on your personal growth and development, empowering you to reach your full potential.

**What we offer you**

We take pride in offering the best employee experience, with benefits including:

- a competitive salary and annual leave entitlement plus statutory holidays
- membership of the West Yorkshire Pension Fund with generous employer contributions
- a clear career pathway and continuing professional development opportunities
- a range of
**staff benefits**

to help you boost your wellbeing and make your money go further

**How to apply**

**Read our guidance**

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults.

We promote diversity and want a workforce that reflects the population of Leeds and the communities we serve. Leeds City Council is recognised in Stonewall’s Workplace Equality Index 2024. We are also an Age-friendly Employer, a Mindful Employer and a Disability Confident Leader.

**Skilled Worker visa**

on the government website. Please ensure you are eligible before applying.

**Job purpose**:
The post holder will be working in either the Business Rates, Sundry Income, Council Tax or Council Tax Recovery team. Flexibility is required as the post holder may be asked to undertake duties from other teams or move teams as the need arises.

**Responsibilities**:

- Telephoning customers to collect debts.
- Responding to customers’ letters using Microsoft Word or equivalent.
- Liaison with Leeds Benefits Service, other council departments and external bodies such as Bailiff companies with regard to individual cases.
- Following work instructions/procedures to ensure that customers receive a consistently high standard of service.
- Assisting in the production of information for management reports.
- Accurately updating computerised databases.
- Assisting with training, supervision and mentoring of clerical and newly appointed staff.
- Instigating appropriate collection and enforcement proceedings on unpaid local taxation and sundry income debts via reminder notices, summonses, distraint, Attachment Orders & Insolvency proceedings.
- Providing general assistance to clerical and senior officers throughout the Agency and the Council as a whole, including working towards performance standards and objectives.
- To abide by all policies, procedures and strategies

The duties outlined are not meant as an exhaustive list and will also comprise any other duties within the spirit of the post commensurate with the job evaluation outcome for this post.

**Qualifications**: No specific qualifications are required for this role.
- Able to communicate effectively, e.g. with members of the public, outside agencies, other officers of the Council, councillors and M.P.’s
- Able to resolve escalated calls and deal calmly but firmly with challenging customers.
- Able to supervise, develop and train staff as required.
- Able to work toward deadlines, targets and objectives.
- Able to make decisions and work flexibly as part of a team.
- Able to work towards achieving objectives and meet performance standards expected by the service
- An understanding of one of the areas : Council Tax, Busine