Revenue Protection Officer

6 days ago

Leeds, United Kingdom First Bus Full time

**Purpose of the Role**

You will play a central role in improving and maintaining a service that forms a vital part in the North and West Yorkshire Community. The role of the RPO includes carrying out thorough, detailed investigation work to ensure mínimal financial losses to the Company and to support the Revenue Protection Manager carry out various revenue protection duties with the aim of reducing ticketless travel, fare evasion and internal fraud.

You will strive to uphold the high standards of First Bus at all times but particularly when dealing with our customers face to face.

You are required to be a highly visible presence across the North and West Yorkshire bus network. To demonstrate a 'can do' attitude, strong customer focus, excellent customer service skills and be the 'face' of First Bus, always putting the customer first.

Requirement to work flexibly as role includes both early and late finishes along with weekend and bank holiday shifts.

**Key Accountabilities**
- To protect our revenue and ensure that all our fare paying passengers are fairly treated
- To ensure that drivers are issuing appropriately priced tickets and that customers travelling on buses are in possession of a valid ticket or pass
- To withdraw fraudulently used passes or tickets from passengers and complete appropriate withdrawal paperwork
- To accurately record details of all buses boarded and ticket checks carried out and to report irregularities found
- To interact with both passengers and drivers in a friendly, calm and professional manner, offering assistance when required
- To provide excellent customer service both on buses, on street and at bus stations / interchanges
- To issue the appropriate notices to passengers found without possession of a valid ticket or pass
- To liaise with Depot Managers, Police and external stakeholders as necessary
- To undertake any additional duties as requested by the Revenue Protection Manager.
- To undertake your duties in a friendly, calm and professional manner

**Company Responsibilities**
- To adhere to the revenue protection standard operating procedure along with all First Bus policies
- To undertake any training and development activities needed to fulfil your role or at the request of the Revenue Protection Manager
- Ability to build and retain an exceptional working knowledge of all ticket types and Local Authority concession travel arrangements
- Requirement to work with external stakeholders, Police and other revenue teams

Experience with Revenue Protection & knowledge of bus networks is desirable, alongside the ability to take ownership of ideas and follow them through to fully embed them.

Ideally, you will have excellent numerical skills with an excellent understanding of written and spoken English. Time management, initiative and good knowledge of Microsoft Office & Andriod Mobile Apps are also highly advantageous.

**Welcome to First Bus**

Hello. We're one of the country's largest bus operators - and we've launched the driving careers of thousands of people across the UK. You will be joining a forward-looking business at the forefront of bus technology. From mobile apps to carbon-friendly buses, we're leading the way.

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