Revenues Team Leader

Job title: Revenues Team Leader

**Salary**: SO2 £36,124.00 - £37,938.00

Hours: 37

Contract: Permanent

Location: Civic Hall, Leeds, LS1 1UR

In the role of Revenues Team Leader, you’ll thrive on supporting the team and service, would you like to be part of something bigger and join us in our ambition to become the Best City, working together as a Team for Leeds? Do your values match ours, and do you have something to offer?

Leeds City Council is one of the largest employers in the region with over 14,000 employees. We seek to recruit and develop talented individuals who embody our

**council values**

and

**ambitions**


**About you**

As a Revenues Team Leader, you will bring to the role:

- Collaborative Leadership: Work closely with the service manager to prioritise and coordinate key areas of work, ensuring excellent service delivery.
- Policy and Practice Support: Assist the Team Manager in implementing policies and practices related to Recruitment, Health & Safety, Attendance, Performance, Flexible Working, Equality and Diversity, Information Governance, and Data Protection.
- Service Enhancement: Collaborate with service managers and team leaders to optimise day-to-day processes, monitor performance targets, and improve service delivery.
- Complex Case Management: Handle complex cases, including those in financial recovery, by agreeing on payment arrangements and liaising with other services to support individuals.
- Expert Guidance: Provide advice and guidance on cases, sharing information and best practices across the service.

**About the role**

The Revenues team are responsible for the collection of almost £1 billion of Council Tax, Business rates and other income for the Council. This income helps to fund the vital services which the council provides to its citizens.

As our next Revenues Team Leader, you’ll support the Team Manager in overseeing the daily performance and development of Revenues Officers and Assistants. You’ll also have the exciting opportunity to focus on your personal growth and development, empowering you to reach your full potential. Responsibilities include implementing staff development and appraisal schemes, contributing to performance management frameworks, handling complex cases, and providing advisory services.

You’ll also have the exciting opportunity to focus on your personal growth and development, empowering you to reach your full potential. The role also involves process development, service enhancement, and embedding changes within the team.

**What we offer you**

We take pride in offering the best employee experience, with benefits including:

- a competitive salary and annual leave entitlement plus statutory holidays
- membership of the West Yorkshire Pension Fund with generous employer contributions
- a clear career pathway and continuing professional development opportunities
- a range of
**staff benefits**

to help you boost your wellbeing and make your money go further

**How to apply**

**Read our guidance**

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults.

We promote diversity and want a workforce that reflects the population of Leeds and the communities we serve. Leeds City Council is recognised in Stonewall’s Workplace Equality Index 2024. We are also an Age-friendly Employer, a Mindful Employer and a Disability Confident Leader.

**Skilled Worker visa**

on the government website. Please ensure you are eligible before applying.

**Job purpose**:
The Revenues Team Leader will assist the Team Manager to manage the performance and development of a team of Revenues Officers and Revenues Assistants. This includes implementing the staff development and appraisal scheme and contributing to the development of a performance management framework.

The post holder will deal with complex cases and provide an advisory service for the team in order to progress cases and improve collection. The post holder will also work on process development and service improvement, helping to embed any changes in service delivery and making recommendations for change.

**Responsibilities**:

- Working with the service managers and team leaders to enhance service delivery through optimisation of day-to-day processes, monitoring of performance targets and output.
- Co-ordinating and monitoring daily workflow to ensure targets are met and any backlogs reduced.
- Encouraging staff development including identifying training needs, producing training materials and delivering or arranging training.
- Support to the Team Manager in the operation of policies and practices of both the Council and the service regarding Recruitment, Health & Safety, Attendance, Performance, Flexible working, Equality and Diversity, Information Governance and Data Protection, including providing advice and guidance to revenues officers and assistants through regular supervisions.
- Managing complex cases including those in recovery experiencin