Claims Handler

**We are hiring**

We are currently looking for an experienced **Claims Handler** to join our team.

Offering an attractive salary **up to £26k** dependent on experience, this is a fantastic chance to develop your career and work with a business dedicated to offering an outstanding service to our customers by supporting them through continuous investment in our people and processes.

**Who Are We**

MSL is a customer focused claims business, offering claims handling and legal expenses insurance to MGAs, Insurance Brokers and Self-Insured Businesses. We’re a family-owned business and are determined, honest and relentless in helping our customers and each other. We go further to provide the best service, and by doing this we further ourselves.

**The Job**

As a Claims Handler, you’ll play a key role in managing and monitoring claims, ensuring no leakage occurs and delivering exceptional service to our clients.

**Key Responsibilities**
- Convert clients who have been involved in accidents into our credit hire, repair and personal injury processes
- Take prompt action on new claims within agreed SLAs
- Ensure claims adhere to department guidelines, current case law and broker requirements
- Instruct engineers and bodyshops, collecting necessary reports and invoices to progress with each claim
- Handle discussions, negotiation, and letters of claim regarding liability.

**What You Need**
- Management experience in a similar role
- Expertise in recoveries within a credit hire organisation
- Knowledge of motor and complex claims handing
- Familiarity with industry guidelines and case law
- Strong communication, negotiation, and organisational skills.
- Excellent customer service skills
- Able to work in a team environment as well as self-driven

**The People**

A truly diverse and highly inclusive workforce that share the same passion - a unique drive for excellence, for themselves, the business and our customers. A strong community of people who help to develop each other and are always looking for ways build on our incredible service levels.

**The Benefits**

Our people are important to us. They are what makes us unique. When you join MSL, you can expect
- Hybrid working (2 days in the office)
- 25 days holiday (+ B/H and a day off for your birthday)
- Pension Scheme
- Colleague Assistance Programme
- Perk Box
- Healthcare Cash Plan Scheme (post probation)
- Future progression opportunities
- Free parking
- Additional earning potential with our range of bonus schemes
- Fun events including two company parties a year, team lunches and more

**Salary**: £25,000.00-£26,000.00 per year

**Benefits**:

- Additional leave
- Company events
- Free parking
- On-site parking

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Cheadle: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Claims Processing: 1 year (required)

Work Location: Hybrid remote in Cheadle

Reference ID: LRCH