Claims Handler

**We are hiring**

We are currently looking for an experienced **Claims Handler** to join our team.

This is a fantastic chance to develop your career and work with a business dedicated to offering an outstanding service to our customers by supporting them through continuous investment in our people and processes.

**Who Are We**

MSL is a customer focused claims business, offering claims handling and legal expenses insurance to MGAs, Insurance Brokers and Self-Insured Businesses. We’re a family-owned business and are determined, honest and relentless in helping our customers and each other. We go further to provide the best service, and by doing this we further ourselves.

**The Job**

As a Claims Handler, you’ll play a key role in managing and monitoring claims, ensuring no leakage occurs and delivering exceptional service to our clients.

**Key Responsibilities**
- Support customers from their first notification of claim until the completion of repairs
- Ensure claims are processed in line with guidelines, current case law, and indemnity requirements
- Investigate and determine liability, preparing necessary documentation and communicating with relevant parties
- Manage the claims pipeline effectively, meeting service level agreements and reporting any delays promptly
- Identify opportunities for group services (hire, repair, etc.) while mitigating total claim costs
- Oversee hire claims to prevent any discrepancies in acceptance, duration, or vehicle type
- Coordinate with engineers, bodyshops, and internal teams to ensure timely repairs
- Maintain regular customer contact, providing updates and addressing any concerns
- Handle complaints professionally, following the established escalation process

**What You Need**
- Strong customer service skills and excellent communication abilities
- Basic understanding of accident insurance policies (further training will be provided)
- Ability to work independently while contributing to team goals
- Strong organisational skills and the ability to work well under pressure
- Proactive attitude and adaptability to changing situations

**The People**

A truly diverse and highly inclusive workforce that share the same passion - a unique drive for excellence, for themselves, the business and our customers. A strong community of people who help to develop each other and are always looking for ways build on our incredible service levels.

**The Benefits**

Our people are important to us. They are what makes us unique. When you join MSL, you can expect
- Hybrid working
- 25 days holiday (+ B/H and a day off for your birthday and Christmas)
- Pension Scheme
- Colleague Assistance Programme
- Perk Box
- Healthcare Cash Plan Scheme (post probation)
- Future progression opportunities
- Free parking
- Additional earning potential with our range of bonus schemes
- Fun events including two company parties a year, team lunches and more

Pay: £24,000.00-£26,000.00 per year

**Benefits**:

- Additional leave
- Company events
- Free parking
- On-site parking

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Cheadle SK8 3GQ: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Claims Processing: 1 year (preferred)

Work Location: Hybrid remote in Cheadle SK8 3GQ

Reference ID: LRCH